nor the most intelligent;
it is the one that is most adaptable to change."
Charles Darwin
| Statistics and Abstracts |
Project Management
3rd Party Integration
Competitive Analysis
Globalization
Marketing
Vendor Selection
Statistics
Online Insurance
An in-depth analysis of online insurance providers
including functions, features and pricing for the purchase of Auto, Homeowners
and Term Life Insurance was conducted in November 2001 - a follow-up to an
earlier report.
The Juvare team tested usability, functions and
features, customer service and pricing. Both market-places and major carriers
were reviewed. Based on qualitative results - customer service speed and
accuracy, quantitative results - product availability, pricing and coverage,
and subjective analysis- website usability the sites were ranked as
follows:
- WaMuIns.com
- Allstate.com
- Statefarm.com
- CWinsurance.com
- Geico.com
- Nationwide.com
- Safeco.com
- Pivot.com
Online Mortgages
Juvare has tracked and analyzed the online mortgage channel since 1998, during this time there have been substantial changes in both product availability, companies in the space and ease of conducting business in this medium. Juvare has recorded website design changes, customer service response, tools, functions, features and accessibiity. Recently we have added servicing analysis to our reviews. As with our online insurance reviews we conduct comprehensive testing: qualitative results - customer service speed and accuracy, quantitative results - product availability, pricing and closing costs, and subjective analysis. We reviewed correspondent lenders, aggregators, direct lenders, mortgage brokers and those with significant advertizing. Our most recent report ranked the key websites as follows:
- Indymac.com
- ETradeMortgage.com
- Nexstarhome.com
- Countrywide.com
- EWmortgage.com
- Eloan.com
- Greenpointdirect.com
- Mortgagebot.com