Juvare Support is actively monitoring Hurricane Florence, along with all other tropical activity in the Atlantic and Pacific oceans, taking all prudent precautions with our clients, employees, property and technology.
We maintain redundant data centers in multiple locations throughout the U.S. and proactively monitor status to ensure proper functioning at all times. Our preparations include validating our backup and recovery plans, confirming business continuity/disaster recovery plans with our data center partners, and ensuring our geographic redundancy. Within each data center, we also maintain redundant power sources.
- Our team regularly performs exercises to prepare for these types of events and their impact.
- We have increased staff at our support centers to ensure a live person is always available to answer calls.
- Members of our professional services team have already been deployed to assist WebEOC clients in the impacted areas with any system needs. Other team experts are standing by if needed to assist additional clients.
Our experience last year with Hurricanes Harvey, Irma and Maria has made us even more vigilant in our preparations in securing the safety of all affected by such incidents.
The bottom line is, we are here for you. You need only to reach out.
The Juvare Support Center is online and available via phone 24/7 at 877-771-0911 and firstname.lastname@example.org.
Director, Product Support