“Resiliency means to withstand or recover from disruptions and in applying resiliency towards a cyberattack, efforts are required by all aspects of an enterprise, not just of information technology.
What happens if a cyberattack was successful or if there is a lack of understanding of the potential impacts from increased attacks? Answers to these questions involve continuity, preparedness, and response measures which necessitates involvement of key individuals from across multiple departments. This is where WebEOC makes a difference—by enhancing awareness, defining actionable information, and collaboration in the face of threats.
The confusion that a cyberattack can cause and the negative impacts associated with a cyberattack demands operationalizing business continuity plans and responses plans along with proper reporting of events and resource allocations so that each department is familiar with the situation and can contribute to a decision that mitigates further damage while responding to immediate needs. The dependencies among utility departments to coordinate for the stability of ensuring reliable energy require a platform that can scale to the need, and encompass all necessary stakeholders at the utility and at time of need.”
– Kaleb Brown, VP, Critical Infrastructure Vertical at Juvare
CISA's Ongoing Cybersecurity Warnings: The Threat Is Real
CISA’s recent alert underscores the growing sophistication and urgency of cyber threats targeting U.S. critical infrastructure sectors, including energy, water, transportation, and healthcare. These warnings are not theoretical. Nation-state actors and organized criminal groups are actively probing the networks that keep our society functioning. In some cases, they’re succeeding.
What makes these attacks so dangerous is not only the potential for widespread disruption, but also the difficulty organizations face in mounting a unified, coordinated response. Without clear roles, communication channels, or shared situational awareness, even small-scale intrusions can cause outsized chaos.
Why Cyber Resilience Requires More Than IT
In many organizations, cyber preparedness still resides mostly within IT and security teams. But a cyberattack doesn’t stop at the firewall. It can disrupt service delivery, compromise public safety, trigger legal and regulatory responses, and damage reputations.
That’s why true resilience involves more than just detection. It means planning for what comes next—and involving every department in that process. Operations, legal, public affairs, HR, and executive leadership must all have a seat at the table.
As Kaleb notes, “Efforts are required by all aspects of an enterprise.” Without broad organizational engagement, continuity and recovery efforts fall short.
Operationalizing Continuity Plans with WebEOC
Responding to a cyberattack requires more than instinct—it requires a plan that can be executed in real time. WebEOC helps organizations move from static documentation to living, operational continuity.
With WebEOC, infrastructure operators can:
- Activate continuity and incident response plans with precision
- Assign tasks and track accountability across departments
- Maintain an auditable record of decisions, events, and communications
- Provide executives with a single pane of glass into the response effort
This level of coordination is essential when the threat is moving quickly and uncertainty is high. The platform’s flexibility and scalability make it uniquely suited for utilities and other complex organizations with interdependent systems and personnel.
Breaking Down Silos in Emergency and Cyber Response
During a cyber incident, time is critical—but so is clarity. One of the greatest challenges is ensuring that every department understands the current situation and their role in the response. WebEOC bridges these communication gaps by centralizing information and giving everyone—from IT to field operations—access to the same real-time data.
This shared situational awareness allows teams to:
- Understand what systems are affected and what’s still operational
- Make informed decisions about resource allocation and prioritization
- Ensure the right external partners and government agencies are notified
- Reduce confusion, minimize duplicated effort, and mitigate risk
Siloed responses lead to delays, inconsistent messaging, and missteps. WebEOC ensures the entire organization moves in sync.
Juvare’s Role in Energy & Utilities: A Trusted Partner at Scale
Juvare supports a wide range of energy and utility clients with solutions purpose-built for high-stakes, interconnected environments. Globally, we work with nearly 50 organizations across the energy and utilities sector—each responsible for delivering critical services reliably to millions of people.
These companies rely on WebEOC to unify cybersecurity, operations, and business continuity teams in a centralized platform that enables fast, coordinated response. Whether responding to a cyberattack, managing outages, or preparing for large-scale emergencies, our clients trust WebEOC to keep operations running smoothly when it matters most.
Want to see what that looks like in action? Explore our large utility company case study to learn how one of the nation’s largest utilities uses WebEOC to streamline communication, improve response times, and align departments under a unified strategy.
Looking Ahead: A Cyber-Ready Future
The cyber threat landscape is only becoming more aggressive. For critical infrastructure organizations, the question isn’t just about preventing an attack—it’s about what happens after one.
Are you ready to respond with speed, clarity, and confidence? Can your operations teams collaborate seamlessly with cybersecurity staff, legal advisors, and public information officers? Do you have a platform in place that supports enterprise-wide response?
WebEOC is built for this moment. It’s trusted by thousands of emergency managers, utility leaders, and public safety officials because it helps organizations turn disruption into coordination—and chaos into action.
In the evolving world of cyber threats, resilience is no longer a luxury. It’s a necessity. And it’s only achievable when every part of your organization is prepared to act.
