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Hosted Requirements

Following are the minimum and recommended software and hardware configurations for your Juvare hosted solutions. These specifications apply to the Web versions of Electronic ICS™, EMResource®, and EMTrack®.

Software Recommended
Browser

Most recent version of any of the following:

  • Internet Explorer®
  • Google Chrome®
  • Firefox®
  • Apple® Safari® on Mac OS X
Browser Configuration
  • Your browser must be configured to allow cookies from *.juvare.com.
  • TLS must be enabled in your browser.
  • Your pop-up blocker must be configured to allow pop-ups from *.juvare.com.
  • Microsoft® Windows® users should consider making the Juvare domain (https://*.juvare.com) a trusted site. For Electronic ICS (eICS) users, making the domain a trusted site ensures you can take full advantage of eICS's integration with Microsoft Office®. For information on trusted sites, see the Microsoft Windows Help system.
Operating System Windows 7® or later, Linux®, or Mac OS®
Reader Adobe Reader® 9 or later
Additional Software Microsoft Excel® 2007 or later

EMResource: To accommodate reports that can contain large amounts of data, EMResource generates reports in the .xlsx format. By default, Microsoft Excel 2007 or later is required to open .xlsx files. However, you can use older versions of Excel if you install the Microsoft compatibility pack (refer to the Microsoft website: http://www.microsoft.com/en-us/download/details.aspx?id=3).
Hardware Minimum
Processors 1 GHz or higher
Memory 1 GB of RAM or higher
  Microsoft® recommends the following:
  • Windows 7 and Windows 8 32-bit: 1 GB of RAM
  • Windows 7 and Windows 8 64-bit: 2 GB of RAM
Monitor Monitor with 1024x768 minimum resolution
Additional Hardware Sound card with speakers (EMResource, eICS)
Sound Settings Recommendations
EMResource, eICS
  • Your browser should be set to play sounds from web pages.
  • The volume on your computer must be set to an audible level so you can hear alerts or prompts.
Network Connection Special Considerations
Description In addition to the normal network connection, we recommend that all users have the ability to use an alternate method to access the Internet in the event of an outage, such as a cellular or satellite provider.
Domain

When the Juvare solution is being accessed by a browser behind a firewall, the computer must have the ability to access the following domain:

https://*.juvare.com

Proxy Server Settings  
Description Organizations use network proxy devices for one or both of the following reasons:
  • To control or limit their users’ access to certain websites from within the organization.
  • To optimize Internet traffic utilization by decreasing the actual retrieval of content from outside the organization.
Testing Authorized users can gain access to eICS, EMResource, and EMTrack exclusively over port 443 (HTTPS protocol) and can access these solutions without issue through a minimally configured proxy server. However, each organization must test its network’s access through its customized proxy server. Without this level of testing, Juvare cannot guarantee that the experience with the sites will be completely unaffected when using the proxy servers.
Recommendations Organizations that use proxy servers should configure them to bypass the proxy entirely for all *.juvare.com URLs, or allow traffic to pass through the proxy system untouched if originating from or destined to the following IP addresses:
  • 174.76.88.0/23
  • 198.36.12.0/22
  • 206.210.72.64/26
  • 206.210.75.0/26
  • 216.145.122.0/23
If these solutions are not feasible, the organization could minimize issues by configuring the proxy to never cache content from these systems and to make as few alterations to the HTTP traffic as possible.
Mobile Minimum Recommended
Android
  • Android 8.0 or later
  • High-density screen of more than 200 dots per inch (dpi)
  • Multi-core processor of 4 or more cores
Juvare mobile applications are expected to be fully functional on any of the latest Android devices.
Sufficient testing on the following devices has been completed to certify full support:
  • Samsung Galaxy S series
  • Google Pixel series
  • 10" tablets for Fleeteyes MDT
iOS
  • iOS 10.0 or later
  • Some apps run on earlier iOS versions; see the iTunes Store for details
  • 5MP+ camera with auto-focus for scanning barcodes
  • iOS 11.0 or later