Frequently Asked Questions (FAQs) About Juvare’s Solutions

Juvare Basics

What is Juvare?

Juvare is a leading provider of operational resilience and critical incident management technology solutions designed to help private, public, and healthcare organizations manage daily operations and crisis situations. Its software provides teams with a common operating picture and unmatched interoperability to protect people, property, and brand equity.

Juvare offers a comprehensive suite of critical operations management solutions, including:

  • WebEOC Nexus: A cloud-based platform designed for both private and state and local government operations with configurable workflows for emergency management, business continuity, and daily operations.
  • United Command Platform (UCP): A secure, FedRAMP Class D and Department of Defense IL5 authorized federal government management software built to help federal defense and civilian agencies manage threats across land, air, sea, space, and cyber spheres.
  • Juvare HealthSuite: A collection of specialized tools that help healthcare and public health organizations prepare for crises, respond to critical incidents, and track patients and resources. HealthSuite encompasses EMResource (facility and bed tracking), EMTrack (patient tracking), EMSupply, and CORES HAN (mass notifications).
  • Crisis Track: Damage assessment software that streamlines FEMA declaration processes for local governments, emergency management offices, and disaster recovery teams.
  • ICMS & LEAP: Specialized workflow systems for investigative case management and federal law enforcement availability pay tracking.
  • Juvare Exchange & Intelligence Suite: Add-on tools for secure, multi-agency collaboration, advanced analytics, and a growing set of AI-infused capabilities.

Juvare’s software delivers a variety of benefits for day-to-day and critical operations management, including:

 

  • Improved situational awareness thanks to a real-time common operating picture that ensures every stakeholder is on the same page
  • Standardized communication capabilitiesthat allow you to loop in the right stakeholders within and between organizations
  • Enhanced decision-making with fast data-sharing and interdepartmental coordination
  • Reduced downtime with up-to-date asset management and combined planning and communication capabilities that speed up your response time
  • Easy configuration with pre-built workflows and low-code/no-code builders that require no IT support
  • Accelerated cost recovery with FEMA-ready damage assessments
  • Compliance tracking to protect your data and ensure alignment with federal standards

Juvare supports routine training exercises, preparation of standard operating procedures, and dynamic risk assessments. Solutions like Crisis Track also proactively collect and maintain local infrastructure data, such as replacement costs, long before a disaster ever strikes.


Juvare’s emergency management features include:

 

  • Damage assessments 
  • Family reunification support
  • Integration with manifest and passenger check-in systems
  • Critical task assignment
  • Automated reporting and compliance

When a disruption occurs, Juvare facilitates coordinated, high-stakes action through centralized command and control capabilities. You’ll be able to make fast, data-driven decisions thanks to real-time data visualizations, automated mass alerts for rapid personnel deployment, and precise physical resource tracking. 

 

Juvare also knows that during a crisis, transparent communication is paramount. Juvare Exchange enables multiple stakeholders to share data and coordinate a response, whether they’re on the same team or exchanging information between the public and private sectors. With role-based access controls, you can ensure everyone receives exactly the information they need.

Juvare distinguishes itself from other critical operations management software solutions through its unrivaled interoperability, industry-specific solutions, and specialized integrations with advanced third-party technologies. Furthermore, Juvare’s United Command Platform has the FedRAMP Class D and DoD IL5 authorizations required for the highest-consequence operations.

Juvare’s Users

What organizations does Juvare serve?

Juvare serves a diverse array of clients across the public, private, and healthcare sectors, including:

  • Federal government agencies: More than 50 federal agencies trust Juvare to support their defense and civilian management needs. Enable multi-agency collaboration with UCP.
  • State & local governments: Trusted by over 1,000 local jurisdictions, Juvare helps state, local, county, and tribal governments manage daily operations, run secure elections, and respond quickly to crises.
  • Healthcare: Thousands of hospitals and healthcare coalitions use HealthSuite to manage facilities, track patients, and coordinate responses during emergency incidents.
  • Corporate & enterprise: Major utility companies, manufacturers, and airlines achieve better business continuity with Juvare. Keep operations running and protect your brand reputation with Juvare’s emergency response and recovery solutions.
  • Event venues: Juvare offers the real-time situational awareness that large venues need to manage daily tasks (like VIP arrivals, gate controls, and staff breaks) and prepare for critical incidents.
  • Education: Universities and K-12 institutions use Juvare to run major events, such as graduations, and to prepare for emergencies, including active shooters, cyberattacks, and severe weather.

Juvare’s flexible platforms equip organizations to handle a wide spectrum of critical incidents and events:

  • Natural disasters & weather: Hurricanes, wildfires, severe winter storms, and flash floods
  • Public safety & health crises: Mass casualty incidents, pandemics, facility evacuations, and active shooter situations.
  • Infrastructure disruptions: Electrical grid outages, cyberattacks, and transit accidents.
  • Planned events: High-attendance events, commencements, and music festivals.

No, Juvare is not just for emergencies. While it is an industry leader in crisis response, organizations often leverage Juvare’s platforms to streamline their standard operations. For example, transportation departments use it for routine asset management, hospitals use it for daily 911 EMS transports and bed capacity monitoring, and universities use it to manage logistics for routine campus events. Using the software daily ensures teams are ready when a crisis emerges.

Yes, Juvare is purpose-built for federal government operations. Our products are currently utilized by over 50 U.S. federal and defense agencies, including the Department of Homeland Security (DHS) and the Department of Defense (DoD). All of our specialized federal solutions and workflows operate on highly secure, FedRAMP Class D and DoD IL5-authorized infrastructures.

Juvare Implementation

How long does implementation for Juvare solutions take?

We work with your team to scope the implementation lift and define timelines that work for your organization while accounting for the complexity of your needs and the size of your operations.

 

Many clients get up and running in a matter of weeks. Our streamlined implementation process and low-code architecture ensure you start seeing results quickly.

Yes, Juvare offers robust training options for its clients. Training is built into our onboarding process, and we offer tailored training programs to help organizations make the most of their software. 

 

Our training offerings include:

 

  • Online product courses that teach you the basics and demonstrate the potential uses for your chosen software.
  • Interactive, realistic simulated exercises and performance assessments to ensure response teams are fully prepared.
  • A highly intuitive interface designed so that the average user can be trained in just 10-15 minutes, even while at the scene of an emergency.

As an enterprise B2B provider, Juvare’s pricing varies based on factors such as the size of your organization (based on the number of active users who log into your system), the length of your contract, and the number of add-on modules needed.

 

While Juvare’s pricing varies, it is predictable. You won’t be hit with hidden fees for security, hosting, or support, as all these features are included.

Additional Details

How does Juvare protect sensitive data?

Juvare maintains an aggressive, compliance-first security posture using a meticulously audited cloud environment. We have a zero-trust approach to security and protect data through:

  • Industry certifications: Operations are backed by SOC 2 Type II and ISO 27001, 27017, 27018, and 27701 certifications.
  • Federal authorizations: Platforms like WebEOC, ICMS, and UCP have achieved Authorities to Operate (ATOs), including FedRAMP Class D and Department of Defense Impact Level 5 (DoD IL5). Our solutions have also earned Awardable status on the Tradewinds Solutions Marketplace.
  • System architecture: Robust encryption, continuous monitoring, and regular security patches ensure your data is secure.
  • Data resiliency: To ensure fault tolerance and compliance with data residency requirements, Juvare uses geographically dispersed, four-way database copies.

Juvare’s headquarters is located at 211 Perimeter Center Parkway, Suite 700, Atlanta, GA 30346. However, Juvare serves organizations across the U.S., Canada, the APAC region, and Europe.

If you have additional questions or want to know how Juvare’s critical operations management solutions can help your organization protect your people, property, and brand, contact our team of emergency management specialists to discuss your particular needs. You can also check out our resource hub or browse our blog for more information.

 

Current clients can visit our help center portal or get in touch with our support team. 

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