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Privacy Policy

Juvare Privacy Notice

Effective Date: February 12, 2022

This Privacy Notice explains how Juvare (“our,” “we”) collects, uses, and shares your personal information. This Privacy Notice applies to this website and any other sites (each website a “Site” and, collectively, the “Sites”), as well as our products and services (“Services”) displaying this Privacy Notice. Juvare provides enterprise resilience solutions for governments and organizations to connect to the critical resources, data, and mutual assistance they need to respond to and manage emergencies. This Privacy Notice applies to information collected from visitors to our websites, including sales prospects (“Visitors”), emergency management agencies, federal agencies, hospitals, and public health departments, and other public or private entities that use our Services (“Clients”), and information provided to us by our Clients.

This Privacy Notice does not apply to third parties or their services. This Privacy Notice does not apply to information that cannot be identified to any individual, household, or their devices, such as de-identified or anonymized data. We are not responsible for our Clients’ or other third parties’ privacy practices; you should contact these parties directly to understand their practices.

Information We Collect

We collect information from a variety of sources, including:

  • Directly from you when you provide it to us.
  • Automatically as you utilize the Sites.
  • From third parties, including analytics providers.
  • From our Clients.

Information directly from you. If you are a Visitor, when you access our Sites, we may collect your name, phone number, mailing address, email address, organization name, and job title when you request a demo or otherwise contact us.

If you are a Client account manager, we may collect the following information from you when you sign up for an account and utilize our Services: first and last name, email address, organization name, role in the organization, mailing address, username, account password, and other details you provide.

Information we collect through automatic data collection technologies. We may collect data regarding your use of our Sites and Services through cookies, web beacons, and other automatically collected information. This data may include your IP address, date and time you access our Sites and the pages and content you access during your visit, websites that you link to or from, whether you receive or open an email or other communication from us, and the links you click on within those emails. We may also collect information from your mobile device or your computer about how you interact with our Sites and Services, including the date of the visit, the time of arrival and length of visit to the Sites, the type of device used and the operating system on that device, browser type, a list of files downloaded or pages viewed, your IP address, and any errors encountered. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Sites we provide you, including gathering aggregated data about engagement.

Other parties may collect personally identifiable information about your online activities over time and across third-party websites when you use our Sites, such as analytics and marketing providers. We do not control any personal information once collected by these parties. We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.

Information we collect from third party sources. On our Site [and Services] we may collect information from advertisers, affiliates, promotional partners, and application providers. These and other third parties provide us information in connection with content, widgets, components, or other tools we use on our Sites. These third parties may collect information from these sources when you use our websites. The information third parties collect may be associated with your personal information or they may collect information about your online activities over time. They and we may use this information to provide you with interest-based advertising or other targeted content, and for other purposes (such as to better understand our Service’s audience).

Information from our Clients. We permit our Clients to input information about individuals into our Services. This includes, for example, name, contact information, job details, medical information, and trainings received. This can also include information which our Clients anticipate to be relevant to managing or responding to emergencies, including information relating to bodily or property damage, and treatment, response, or claims regarding the same.

How We Use Information We Collect

We may use data we collect to operate our business and for a variety of purposes, including the following:

  • To provide and manage our Sites and Services and their contents. As part of our Services, we may facilitate communications between our Clients and individuals (e.g., in response to an emergency situation).
  • To set up your Client account and to permit you to participate in features on our Services.
  • To maintain, analyze, customize, and improve your experience on our Site and Services.
  • To communicate with you and provide you information that you request from us.
  • To complete administrative tasks, such as processing billing and completing payments.
  • To provide customer and technical support.
  • To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
  • To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services to you.
  • To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect the rights and vital interests of you, others, and ourselves.
  • To address existing or anticipated disputes.
  • To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
  • To fulfill any other purpose for which you provide your information to us.
  • For other purposes permitted by law, described to you when you provide your information or to which you consent.

As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content and advertising.

How We Secure Information

We are committed to maintaining measures to protect the security of your information. Of course, despite these measures, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf.

How We Share Information

We may share your information with third parties as reasonable to operate our business, to provide the Services to you and others, as permitted or required by law, or as directed or authorized by you. For example:

Affiliated Companies. We may share some or all of your personal information, with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.

Third Party Sharing. We work with third party parties to help us provide our Site and Services and to support internal operations. In some cases, they may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations. We work with different types of third parties, presently including third parties listed as Juvare subprocessors.

Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, banking, consulting, or similar services, and with regulators, law enforcement, or government agencies to:

  • comply with our legal and regulatory obligations, including those compliance obligations of federal, state, or local regulators;
  • protect our interests, property or legal rights, or those of our customers or third parties;
  • respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms; and
  • for other legal purposes, such as to enforce our Terms and Conditions, or to exercise or defend legal claims.

Corporate Transaction. In the event of a corporate transaction, we may share the personal information of visitors to our Sites, users of our Services (including Clients), and others that we have collected information from with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.

Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; or (iv) with your consent or at your direction.

If you are a Visitor on our Sites, we may share your information with advertisers and other promotional partners.

We may disclose aggregated or deidentified information that does not identify any individual without restriction.

What Choices Do I Have?

Update personal information. If you are a Client, you may access or update your personal data associated with your Juvare account using the password-protected, administrative area of our Site, or by emailing us at [email protected]. Even upon updating or canceling your account, we may retain personal data and other information in our backup or archival records.

Marketing communications. You may receive marketing communications from Juvare. You may opt out of receiving marketing emails by following the unsubscribe link in each email, or by emailing [email protected]. Please note that you may continue to receive non-marketing emails from us after you opt-out. Please note that we do not control communications from others, including our Clients or those you may choose to interact with via our Services. You should contact them to understand your communication choices with them with respect to their communications.

Cookies. You have a number of choices regarding certain cookies. Most web browsers automatically accept cookies, but you may modify your browser’s setting to notify you of cookie placement or decline cookies. If you choose to decline cookies, certain features of our website may not function properly or at all as a result.

Updates to Our Privacy Notice

We may update this Privacy Notice from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Changes to this Privacy Notice will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the email address in our records.

Contact Information

If you have any questions or concern about this privacy notice or the privacy practices at Juvare, please contact us by emailing us at [email protected] or by calling us at 866-200-0165.

Additional Notice for Australia and New Zealand Residents

Last Updated: February 12, 2024

This Additional Notice to the Privacy Notice supplements the Privacy Notice, and applies solely to all visitors, users, and other persons who reside in Australia and/or New Zealand.  Any personal information collected from persons residing in Australia and New Zealand is collected and held by Juvare Asia Pacific Limited, Level 2, 56 Victoria Street, Wellington NZ 6011.

In addition to the personal information referred to in the ‘Information we collect’ section above, if you apply for a job with us, we may also collect your name, contact details, academic records and qualifications, job history, criminal record and background checks (including information necessary to validate identity, right-to-work validation, address, driver’s license, criminal record search, employment and education verification, professional qualifications, references, civil litigation and bankruptcy), information contained in your resume, and other information you choose to provide in connection with applying for a job. 

In some cases, if personal information is not provided to us on request, this may impact our ability to supply our Services to you and/or you may not be able to access or acquire certain Services or access our Sites. 

If we make any significant changes to this Privacy Notice, we will provide you with reasonable notice of such changes through the Site(s), or via other means such as email.

Dealing with us Anonymously

Where possible and lawful, you may interact with us anonymously or using a pseudonym. However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our Services.

Disclosure Overseas

We may disclose your data overseas to other jurisdictions in which we operate or as otherwise authorized by you, or to jurisdiction(s) that Juvare determines are best to meet its obligations in its agreement with you for such use of the Sites or provision of the Services. This includes the United States, Canada, Australia, New Zealand, and the European Union.

Access To and Correction Of Your Information

You may request access to, or correction of the personal information we hold about you at any time by emailing us at [email protected] or, if you are a Client, by logging into your account (see the ‘Update personal information’ section above for details). We may need to verify your identity before responding to your request. Subject to any applicable exemptions or requirements, we will provide you with access to or correction of your personal information within a reasonable time, and, where we are required to do so under the New Zealand Privacy Act 2020, no later than 20 working days from the date of your request. If we decide to refuse your request or extend the time limit to respond, we will tell you why in writing and explain how you may complain.

Complaints

You can make a complaint to us in writing using the details set out in ‘Contact Information’ section of this Privacy Notice. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are not satisfied with our response, you may complain to:

  • the Office of the Australian Information Commissioner (“OAIC”) via the OAIC website, oaic.gov.au; or
  • the Office of the New Zealand Privacy Commissioner (“OPC”) via the OPC website, https://www.privacy.org.nz/.

Additional Notice for California Residents

Last Updated: February 12, 2024

This Additional Notice to the Privacy Notice applies to residents of California only. California law requires businesses that determine the purpose and means of processing personal data to make certain disclosures and offer data rights. Accordingly, Juvare offers the disclosures below to its Clients and Visitors to its Sites. These disclosures and rights may not apply where Juvare is processing data on behalf of its Clients. Such users should contact such Juvare Client directly to exercise any rights which they may have.

Collection of Personal Information

We collect personal information as necessary to operate our business, to comply with our legal and regulatory obligations, and to provide our Services to you. Within the last 12 months, we have collected the following types of personal information about Visitors and Client account managers:

  • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.
  • Personal information categories such as name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Protected classification characteristics.
  • Internet or other similar network activity including browsing history, search history, information on a consumer’s interaction with our websites, applications, or advertisements.
  • Geolocation data, including physical location or movements.
  • Sensory data such as audio, electronic, visual, thermal, olfactory, or similar information.
  • Professional or employment information such as current or past job history or performance evaluations.
  • In connection with background checks, we may collect non-public information such as education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
  • Inferences drawn from other personal information such as a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

To learn more about the information we collect, please see our Privacy Notice.

Collection of Sensitive Personal Information

We may also collect or process sensitive personal information as necessary to operate our business, to comply with our legal and regulatory obligations, and to provide our services to you. We may collect the following types of sensitive personal information from you:

  • Social security, driver’s license, state identification card, or passport number.
  • Account log-in, in combination with any required security or access code, password, or credentials allowing access to an account.
  • Precise geolocation.
  • Racial or ethnic origin, religious or philosophical beliefs, or union membership.
  • Contents of your mail, email, and text messages unless the business is the intended recipient of the communication.
  • Genetic data.
  • Unique identifying biometric information.
  • Health, sex life, or sexual orientation information.

How Personal Information Is Collected and Used

We collect personal information directly from the following sources:

  • Directly from you. For example, when you sign up for the Services.
  • Indirectly from you. For example, from observing your actions on our websites.
  • From third parties. For example, from analytics providers.
  • From our Clients. For example, if a business customer providers us information about the employee or representative managing their account.

We may use your information for the following business purposes:

  • To provide our Services.
  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  • Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with us.
  • Performing services on behalf of our customers, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business.
  • Supporting our advertising and marketing services as permitted by law.
  • Undertaking internal research for technological development and analytics.
  • To improve, upgrade, or enhance the services.

To understand more about the purposes for which we collect personal information and the sources of our collection, see the Privacy Notice.

Disclosure of Your Personal Information

The table below identifies how in the past 12 months we have disclosed information collected about individuals.

Personal Information Disclosed Business Purpose for Sharing Categories of Third Parties Shared With

Identifiers. Includes first and last name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license, or other similar identifiers

To provide and manage the Services

To facilitate our Clients’ relationships with their clients and customers

To deliver targeted advertising

As otherwise set forth in the How We Share Your Personal Information section

Clients

Advertising service providers

Marketing service providers

Data and analytic technology platforms

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

Background check and similar providers who validate income, education, professional certification, criminal history, and other related information

Sensitive Identifiers. Includes name, signature, physical characteristics or description, address, telephone number, driver’s license or state identification card number, license information, bank account number, credit card number, debit card number

To provide and manage the Services

To facilitate our Clients’ relationships with their clients and customers

To facilitate our ability to collect payments or manage our business relationship with our Clients and vendors

Clients

Advertising service providers

Marketing service providers

Data and analytic technology platforms

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

Background check and similar providers who validate income, education, professional certification, criminal history, and other related information

Protected Classifications. Such as information about protected classifications such as gender, race, religious background, national origin, or medical information

To provide and manage the Services

To facilitate our Clients’ relationships with their clients and customers

Clients

Advertising service providers

Marketing service providers

Data and analytic technology platforms

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

Background check and similar providers who validate income, education, professional certification, criminal history, and other related information

Property/Commercial Records. Includes records of personal property; products or services purchased, obtained, or considered; or other purchasing or consuming histories or tendencies related to home repair

We do not share this information

Internet or Network Activity. Such as browsing history, search history, information on a consumer’s interaction with a website, application or advertisement

To provide and manage the Services

To facilitate our Clients’ relationships with their clients and customers

To deliver targeted advertising

As otherwise set forth in the How We Share Your Personal Information section

Advertising service providers

Marketing service providers

Data and analytic technology platforms

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

Biometrics. Such as biometric information, which includes audio, electronic, visual, thermal, olfactory, or similar information.

On behalf of and at the direction of our Clients, we may collect fingerprint data

Clients (in particular, the client requesting the fingerprinting)

Geolocation. Includes data derived from a device and that is intended to locate a customer within a geographic area

We utilize analytics services on our website and services that can potentially locate individuals based on their IP address

Online analytics and marketing providers

Employment Information. Includes professional and employment-related information such as an employer’s name and employees’ names, job titles, responsibilities, practice areas, specialties, qualifications, and/or areas of focus

To provide and manage the Services

To facilitate our Clients’ relationships with their clients and customers

Clients

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

Background check and similar providers who validate income, education, professional certification, criminal history, and other related information

Education Background. Includes information about education or educational background, including educational records as defined in federal law

To provide and manage the Services

To facilitate our Clients’ relationships with their clients and customers

Clients

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

Background check and similar providers who validate income, education, professional certification, criminal history, and other related information

Profile. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes

To provide and manage the Services

Advertising service providers

Marketing service providers

Data and analytic technology platforms

Other service providers or supporting professionals (e.g., IT providers, auditors, and accountants)

We may also share information to comply with law, to protect the interests of ourselves or others, and in connection with a merger, sale, or acquisition of all or part of our business. To learn more about how we share data, please see additional detail as set forth in the Privacy Notice.

Sales of Personal Information

In the last 12 months we have disclosed your personal information to third parties in connection with operating our online services, including network identifiers and inferences about your preferences to third party analytics providers. Such disclosure for analytics and marketing/advertising purposes may constitute a “sale” of your personal information under California law. You may opt out of the sale of your personal information by contacting [email protected]. We do not sell the personal information of individuals who we know to be under 16 years of age. To exercise the right to opt out, you may submit a request to use by visiting our Do Not Sell or Share My Personal Information page.

Data Storage and Retention

We will store your personal information until the initial purpose for which we collected such data has been satisfied, including the purpose described in our How We Use Information We Collect section. If you consent to a new or additional purpose for retaining your data, your personal information may be stored for longer. We have implemented measures designed to secure your personal information against unauthorized use, loss, destruction, or alteration. We cannot guarantee the security of your personal information.

We retain your data according to a set retention schedule, which can be generally described as follows: until the earlier of (i) while we or our Client have a use for it; (ii) we no longer need the data for security purposes. At the end of that retention period, all data is deleted unless subject to an exception under law.

Your California Privacy Rights

If you are a California resident, you have the following rights regarding your personal information:

1) Right to Access. You have the right to access the personal information we have collected about you. If requested, we will provide you with a copy of the personal information we have collected.

2) Right to Know. You have the right to request that we disclose the following about your personal information in the preceding 12 months:

a) The categories of personal information we collected;
b) The categories of sources from which we collected your personal information;
c) The business or commercial purposes for collecting, selling, or sharing your personal information;
d) The categories of third parties to whom we disclose your personal information; and
e) The specific pieces of personal information we have collected about you.

3) Right to Delete. You have the right to request that we delete your personal information. Upon verifying your identity and the validity of your request, we will delete your personal information from our records and instruct our service providers, affiliates, or third parties to delete your information as required by law. We may deny your deletion request if retaining the information is permitted under law.

4) Right to Correct. You have the right to correct inaccurate personal information that we maintain about you. Upon verifying your identity and the validity of your request, we will use reasonable efforts to correct your personal information as directed. In certain circumstances, we may not be able to satisfy this request depending on the nature of the personal information and purposes for maintaining it.

5) Right to Opt-out of Selling/Sharing. You have the right to direct us to not sell your personal information at any time. To exercise the right to opt out, you may submit a request to use by visiting our Do Not Sell or Share My Personal Information page. You do not need to create an account with us to exercise your opt out rights. Your right to opt out of ‘sharing’ information is a specific right to prevent the provision of your personal information to a third party for them to target certain advertising to you.

6) Right to Limit Use of Sensitive Personal Information. You have the right to limit how your sensitive personal information is used and/or disclosed to third parties. Please visit our Do Not Sell or Share My Personal Information page to exercise this right.

You may exercise your ‘do not sell or share my personal information’ rights here. We will record your request.

We may not discriminate against you for exercising any of your rights under the California Privacy Rights Act. This means that we may not deny you services or charge you different prices or rates for services or provide you with a different level or quality of services (or suggest that we will do so), in response to a request made under the California Privacy Rights Act. However, we may charge different prices or rates, or provide a different level or quality of services, where that difference is reasonably related to the value provided to us by your personal information.

You may designate an authorized agent to make a request to know, request to correct, or request to delete. An agent may be an individual or a business entity. To designate an authorized agent, you must provide the agent with written permission to submit the request. We may still require you to verify your identity directly (subject to certain exceptions). We may refuse a request if the agent does not provide adequate proof of their authorization.

Our site recognizes signals that enable opt-outs in a frictionless manner. You can configure and use these by setting the opt-out inside of your browser and we will automatically opt you out without any change in site behavior.

How to Exercise These Rights

You may request to exercise the foregoing rights by:

Please note that we may take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. In connection with such verification, we may ask you to provide your name, email address, physical address or zip code and phone number. We may limit our response to your exercise of the above rights as permitted by law.

Contact Us

If you have any questions or concern about privacy at Juvare, please contact us by emailing us at [email protected] or calling us at 888-200-0165.

Privacy Policy

Personal data collected or received by Juvare, LLC or any it’s commonly controlled affiliates (EMSystems LLC; ESi Acquisition, Inc.; Global Secure Systems Corp.; Collaborative Fusion, Inc.; Juvare Lithuania UAB; Juvare Asia Pacific Limited; Juvare Canada, Ltd.; Knowledge Center Enterprises, LLC; Liveprocess Corporation; Geopliant LLC) (collectively hereinafter “Juvare” or “we”) may be transferred to its affiliated entities, where it is necessary to meet the purpose for which the visitor has submitted the information. By submitting information and data via Juvare’s website or use of its products, software or services, you are providing explicit consent to collection and transmission of such data and information.

Data Collection

Juvare is committed to protecting the privacy of the users of its products, software or services and persons visiting our website. This policy addresses: what data may be collected; how data is held; how data will be used; under what conditions this data may be shared or released to another party; cookies; other sites; how material revisions to the policy will be conveyed; and contact information.

Data is retained or transmitted in either the jurisdiction(s) of the user operation(s), other jurisdictions authorized by the user, or jurisdiction(s) that Juvare determines is best to meet this policy and the obligations in the agreement for such use of the products and/or services.

Information Collection and Use

Personal information regarding your name, company, address, etc., may be requested. This data is usually gathered in order to fulfill requests from you, deliver products and services, and enable you to use our products.

Juvare does not collect personal information about you when you visit our website unless you choose to provide that information to us. Juvare collects limited non-personally identifying information your browser makes available automatically whenever you visit a website. This information may include the internet address of your computer or network, the date, time, and page you visited on our website, your browser and operating system, and the referring page. We may use the aggregated information from all of our visitors to measure server performance, analyze user traffic patterns and improve the content of our website. 

Some of our online services require you to register for an account. We ask you for some personal information in order to create an account (typically your name, email address, and a password for your account) and we will use that information to provide the service.

Information Sharing and Disclosure

Juvare gathers and tracks this information for our internal use and does not sell or disclose personal information, including email addresses, to third parties, partners, or affiliates. Juvare will only utilize the information provided to us in the manner described herein. Juvare may also transmit or disclose this information to third-party services necessary to provide you with the product or service.

Cookies

To ensure we are publishing relevant content for our visitors, Juvare collects site-visitation statistics using cookies. Juvare will only use this information in aggregated form and only use site-visitation statistics for improving our site. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.

Mobile Applications

Juvare Mobile Applications published by Juvare, LLC or any it’s commonly controlled affiliates (EMSystems LLC; ESi Acquisition, Inc.; Global Secure Systems Corp.; Collaborative Fusion Inc.; Geopliant, LLC DBA CrisisTrack may collect, access, use, and share data according to the data safety and privacy information provided in each application. Juvare Mobile Applications may access approximate and precise location, photos, videos, files,  and documents. Juvare Mobile Applications may also transmit crash logs, diagnostics, and other app performance data to Juvare. All data collected is securely stored (encrypted both in transit and at rest) by Juvare and may be shared with other Juvare clients. As these are systems of record, data is retained indefinitely but can be deleted by submitting a request to your sponsoring agency. If you have any questions, please contact us at [email protected] or call 866-200-0165. 

Other Sites

This Privacy Policy applies solely to the information collection practice on Juvare’s and its affiliates’ websites and any products, services or software agreements or use acceptance that reference this Privacy Policy. From time to time, we may include links to other sites. Please be aware that Juvare has no control or influence over the privacy practices of such other sites. When you link to another website, you are subject to the privacy policy of that new site. We encourage our users to be aware when they leave the Juvare site and to read the privacy statements of each and every web site that they visit.

Some Juvare software applications and services incorporate Google Play Store and/or Google Maps. By agreeing to the terms and conditions of these Services, you also agree to Google Play Store Policy and/or the Google Maps/Google Earth Additional Terms of Service.

Policy Changes

Please note this Privacy Policy can change from time to time. It is your responsibility to be aware and to check this Privacy Policy for each use. The effective date of the changes will be represented by the Effective Date posted on the bottom of this page.

GDPR Rights

If you are a resident of the European Union, you may exercise your rights under the GDPR by contacting us at [email protected], and we will respond to you within 15 days. GDPR rights you may exercise include, but are not limited to, your right to request access to the personal information you may have provided to us, transfer of your personal data to a third party, deletion of personal data you may have provided to us, amendment or correction of your personal data, or place restrictions on use of your personal information.

CCPA Rights

Do Not Sell My Personal Information – CCPA Opt Out Link

This CCPA Rights supplements the information contained in the Juvare, LLC’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this CCPA Rights to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice. Consumers with rights under CCPA are available to exercise your rights under the CCPA by contacting us at [email protected] or toll-free via 866-200-0165, and we will endeavor to respond to you within 45 days of our receipt of your request as set forth below. Consumers with rights under CCPA have the right to request, as set forth in the CCPA, access to personal information; such consumers can make this request for free, twice per year. Consumers with rights under CCPA have a right to request the deletion of personal information that the business holds on the consumer, subject to the terms of the CCPA. Consumers with rights under CCPA have the right not to be discriminated against for having exercised their rights under the CCPA. Personal information falls into the following “categories” pursuant to the CCPA:

    1. Identifiers
    2. Customer records information
    3. Characteristics of protected classifications under California or federal law
    4. Commercial information
    5. Biometric information
    6. Internet or other electronic network activity information
    7. Geolocation data
    8. Audio, electronic, visual, thermal, olfactory, or similar information
    9. Professional or employment-related information
    10. Education information
    11. Inferences

Personal information does not include:

  • Publicly available information from government records
  • Deidentified or aggregated consumer information
  • Information excluded from the CCPA’s scope:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; or
    • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Juvare, LLC obtains the categories of personal information listed above from the following categories of sources:

  • Directly from you – for example, from forms you complete or products and services you purchase; and/or
  • Indirectly from you – for example, from observing your actions on our Website or if you had disclosed it to a client or user of Juvare, LLC’s software, products or services, and such personal information was provided or disclosed to Juvare, LLC.

Use of Personal Information

Juvare, LLC will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. We may use, or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns;
  • To provide, support, personalize, and develop our Website, products, and services;
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud;
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses;
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law);
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services;
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA; and/or
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Juvare, LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Juvare, LLC about our Website users is among the assets transferred.

Sharing Personal Information

Juvare, LLC may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your personal information with the following categories of third parties:

  • Service providers; and
  • Data aggregators.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:

  • [Category A: Identifiers.]
  • [Category B: California Customer Records personal information categories.]
  • [Category D: Commercial information.]
  • [Category F: Internet or other similar network activity.]
  • [Category G: Geolocation data.]

We disclose your personal information for a business purpose to the following categories of third parties:

  • Service providers; and
  • Data aggregators

Sales of Personal Information

In the preceding twelve (12) months, Company has not sold personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Juvare, LLC disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

  • The categories of personal information we collected about you;
  • The categories of sources for the personal information we collected about you;
  • Our business or commercial purpose for collecting or selling that personal information;
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request);and/or
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that Juvare, LLC delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
    2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
    3. Debug products to identify and repair errors that impair existing intended functionality;
    4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
    5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);
    6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent;
    7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
    8. Comply with a legal obligation; And/or
    9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative; and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your two-free per 12-month period verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Questions/Requests

Juvare welcomes any questions regarding this Privacy Policy or requests for changes to any personally identifiable information. Please contact us at [email protected] or call 866-200-0165.

Effective Date: December 18, 2019