Welcome everyone to our webinar titled the intelligence to action advantage with WebEOC and Factal. Let’s go to our agenda. We’re gonna welcome today’s speakers. We’re gonna introduce our new partner, Factal, and we’ll talk about the overview and benefits of the Factal product.

We’ll get a demo of the new Factal product. Then we’ll get a demo of the integration between Factal and WebEOC. Then we’ll talk about our future webinars, how to learn more. We’re gonna wrap up with questions, and I encourage you to hang around for the questions.

These are great learning opportunities for us. Today’s speakers, Brian Goss is sales development and partner manager at Facto. Aaron Thompson is product manager at Juvare. And I’m Jeff Rukovits, director of partnerships here at Juvare.

So who we serve, quick introduction. So for those of you who may not know us, we’re the leading provider of emergency preparedness, response, and recovery software. We’re trusted by government agencies, by health care organizations, higher ed, critical infrastructure, federal, state, local governments around The US and in 25 countries. Supported more than 500,000 emergency incidents across the globe.

We’re trusted by thousands of hospitals and more than 1,000 local jurisdictions. Juvare helps organizations anticipate disruption, protect people and assets, and strengthen their operational resilience. So that’s who we are. I’ll turn things over to Brian Factal to take it from here.

Brian, it’s all yours.

Yeah. Thanks, Jeff. I really appreciate everyone joining today. I am Brian Goss. I’m a partner manager with the Factal team, and I’ve been with the company for about five years and seen a lot of exciting growth in this space.

And we’re really excited to be partnering with Juvare to bring our risk intelligence into the web EOC platform that we’re gonna show today. The great thing about Facto is we also have a standalone platform that’s really easy to use and is used broadly by 500 companies, some of the largest enterprises in the world, and also government and state agencies. So Facto was founded from breakingnews.com. Our founders were working and operating on that company that NBC was running for several years.

And when NBC ultimately shut that down, corporations and government agencies that relied on it reached out to that team and asked Factal to start their own platform, and that’s where we started in 2018. If you take one thing away from the conversation today about Factal is verification. The Factal was built around verification, and that’s become more important over the years as AI information, AI proliferated social media has created really a overwhelming amount of information and disinformation that’s available to teams like yours. So DeFacto works with a twenty four seven, three sixty five team of journalists that are combing the web, social media, open source intelligence in over a 100 languages, utilizing AI to help pull that information in.

And then we serve large corporations, government agencies, and we provide Factal free of charge to over 300 NGOs working in humanitarian aid and disaster relief. So our coverage covers everything from natural disasters, crime, conflicts, protests, disease outbreaks, cybersecurity threats, and really anything that’s going to disrupt operations or impact life safety. So just to expand on that, some of the use cases that Factual is providing to organizations is emergency management, getting early awareness of events and incidents that are ongoing, the knock on effects of, you know, a storm surge or hurricane, Helping security operations, understanding what’s happening around their people and places and travelers, helping protect supply chain to understand where those direct disruptions might be, where cargo might need to be rerouted. And, of course, humanitarian response, helping keep people safe in some of the roughest and most challenging places around the world. So our mission is to protect people from imminent harm and help those in immediate need. I was alluding this to in the earlier slides about the landscape change in information and eyewitness posts no longer being inherently trustworthy. And if you look back at the social media landscape, you know, between two thousand nine and twenty twenty three, when risk intelligence teams started relying on social media to surface events and understand what was happening, and there was an assumption that social media was…

Some of it was grounded in truth, at least eyewitness reports videos. We can no longer assume that with AI. It can’t reliably referee itself. AI generated content can surface more noise, false positives, and teams pay the price with alert fatigue and time spent verifying before acting.

And it really creates a credibility issue with teams that are presenting information to leadership around, you know, things that aren’t actually happening. And so it becomes a challenge, and that’s what back tools really focus on is clarifying the information and verifying it in real time. So how does that work? We’re not anti AI by any means.

We see it as a amazing tool to help triage, filter, and classify information on what we call our back end platform, which pulls in thousands of signals an hour. We’re collating trusted sources from official agencies, geophysical feeds, news, and social, and I’ll show you that in a moment what that looks like on the fact of platform, the diversity of sources.

And then the human in the middle, which is journalist verification. These are folks who are highly skilled in the areas that they’re covering. They speak multiple languages on our team, and they are understanding the nuances of how things are being recorded, how incidents surface in given areas, and the channels that they’re being recorded on. If it’s WeChat or Facebook or Instagram or Telegram, we follow all those channels and look for the folks who are reporting the most quality information.

And we’re not just utilizing one source. When you are getting an alert from FACCO, unless it’s from a official source, we’re going to be using two independent sources as well to verify that. So with humans in the middle, we then have AI on both ends. And on the front end, with the FACTL platform, you can use AI to help build reports utilizing FACTL’s verified data.

So you can generate quality reporting and content that’s only utilizing FACTL’s verified data. So how does the Facto platform get delivered to you? Where can you use it at? And it’s delivered in several different ways.

So we have a SaaS based platform that is cloud hosted, and it’s geospatial in nature. So you can see where things are happening on a map. You reference that and understand places and the facilities that you care about, what’s being impacted in real time with a news feed. You can deliver that information via mobile app as well, email alerts, push notifications, and we also have a chat network with our editorial team that’s available on both of those to directly chat with our editorial team, which I’ll show you what that looks like in real time.

And then, of course, our integration. And so we’re really excited to announce and show our WebEOC integration today, which is gonna allow you to deliver this feed of FACTO data that’s inherently important to your organization directly to where you work in WebEOC already. So just to wrap up, I’m talking about FACTO before I jump into the demo. We surveyed our customers that utilize other tools or have utilized other tools to surface information risk intelligence that may impact their facilities and operations.

We asked them what was the response time difference with FACTL with bringing that verification information where you can start with action instead of looking at the source and understanding whether or not it actually happened and then taking action to see if it’s actually gonna impact. With FACTL, you can start with action, and our customer said they’re able to respond about twenty eight minutes faster on average to an incident, which translates to over a 100 of Teams saved per week, so time saved searching and doing that due diligence that FACTOR is doing for you. And then our editorial response time, if you need additional context around incidents that are happening, we respond in about a minute getting back to folks.

And I think the…

Diana Rocha’s quote below really kind of summarizes what I’ve been saying is having the live humans available twenty four seven is really worth its weight in gold, and we’ll show you that here in a moment. So here is the Facto platform. I like to start at the top of the Facto page, which is the editorial staff on duty at any given time. So these folks are working twenty four seven, again, three sixty five, and they’re based in newsrooms in Seattle, New York, and London.

And they’re looking at our back end platform that is scraping and pulling open source intelligence at a huge volume. So right now, we’re seeing over 2,300 reports an hour of could be news. This could be duplicated reports. It could be some misinformation.

The editorial team is highly skilled and focused on filtering all that out to deliver the information in cleanly written AP style format alerts. So with Facto, what you’re getting is these alerts written by the editorial team. Every alert is gonna be geolocated on the map to see where it’s happening. It’s gonna be time stamped from when we publish it on the platform, and then the best source that we found related to that incident is going to be supply.

It might not be the only source that we’re utilizing, but it’s going to be the one with the most clarity and information regarding that story. So you can always click in and see the source here. So this is our all feed that we’re looking at, which is everything happening around the world. And I imagine not everything happening around the world is of interest to everyone, and I understand that.

So what we do with Factil is everything else really about the platform is taking this all feed and filtering it down to what’s important to you. And we do that in a couple of different ways. One is with geolocation. So you can plug in your locations and understand and get alerts around your assets in real time by setting a geographical boundary around your asset, and then you can also follow topics.

The topics range from ongoing news stories, so major conflicts, wars, and then also things happening in real time today. So whenever there is an ongoing story, we create a story arc for that, and then you can see the updates directly in the story itself. So we tag all of that to the story, and you get a clean, concise way of summarizing what’s been happening in that area. As I was talking about in the presentation earlier was that we provide AI tools to help summarize FACTOS data.

So you can come here and create a summary of that information, and you can do this on any topic page, and you can do it for geographic areas as well. And we also have a catch me up feature that allows you to choose the time back that you wanna look to catch you up on a story or what’s been happening in a given area. So, again, this is written by AI, but it’s only utilizing some verified data. And it also provides sources to what it’s using to write that report.

Back on topics, topics also range from regions, countries, and verticals. You can search for any town, city, place, and a de facto platform and get an understanding of what’s been happening in that given area. We also categorize information based on incident type and the types of incidents that are happening around the world. So any one of these, if you click on it, will be air incidents all over the world.

The great thing about Factville is you can filter that down easily. You can combine a topic with a region, with a city, and you can filter it down just to the things that you care about. Once you plug in your locations to the platform and you follow your topics, you then get a feed of just the things that are important to you. So in this demo account, we have thousands of locations plugged in, but you can imagine just what’s important to your state or county or, any geographical area or corporation, which locations you would plug in.

It’s very easy to manage that. And then when something happens around your asset, you get a purple alert that comes through, and you can see clearly on the map how far away that incident is happening from the location that you’ve set. So in the tool, you set the purple radius, which is your capture radius, and we also assign an impact zone to the incident itself.

So the larger relative impact that an incident has on a given area, the larger the impact zone is. This is assigned by the editorial team, and we use machine learning from previous incidents to help educate that as well. The cool thing about the impact zones, if this incident happened maybe a little bit outside the radius that was set in the tool to capture, you would still be notified about it, so it would overlap. This is a good example right here.

So this incident happened slightly outside of the radius that was set, but it will be relevant to this area because it’s impacting this greater neighborhood here. So, again, Factual uses geolocation and topics as a way to help you understand exactly what you care about, and you can fine tune those topics based on geographic area, type of topic, and the ongoing story that’s happening. A great feature with Factual is that you can chat with the editorial team. This is an active tab on almost any page of the platform.

Chat is open to all of our nongovernment members, and then we have government members in their own categories. This allows our members to chat and be a force multiplying effect with other security folks and operation centers. You can ask in real time what is happening to a given area or to get additional details around something happening. I think a lot of these right now have been focused on Russia, stuff happening in Paris, and so forth, but our team gets back to folks with additional information.

And sometimes it’s very nuanced what they’re asking, and the the team gets back with additional information because they’re really invested in the areas that they cover, and it’s global. So they have to know what…

What’s going on and what’s upcoming. So I’ll stop there with my presentation. I hope that was a helpful introduction to FACTL. What you’re seeing in the data that I was showing you is directly what’s being delivered over to WebEOC.

So you can set up your MyFeed to categorize exactly what you wanna see, and then it can be delivered over into the WebEOC platform so you can manage it there as well.

Okay. Thanks for that. Before I turn things over to Aaron, just wanted to run through what makes these two products better together. So FACTL seems like a really natural fit into all that we do with WebEOC.

FACTL, as Brian described, cuts through the noise. Right? It takes away all that chatter and narrows the incidents down, information down to what you need to know and what you care about. So bringing that in into WebEOC, that facto data flows right into your everyday work.

Right? It’s part of your natural workflow. It’s the things you’re using today. You can connect your locations, your asset.

You can see active incidents around your areas, the areas that you’re concerned with, and it gives the context to your team. So your team is not just seeing random information. They’re getting context along with what’s happening out there in the world. So that’s where becomes a natural fit for WebULC.

The result really is faster decision making, right, to share an operational picture and a clear path to a coordinated action. So Facto naturally fits. We see this as a really natural fit to WebEOC, and we think our customers are really going to benefit from having Facto feeding right into WebUC. In addition to your access to the Facto portal, which is what Brian just showed you.

I’m gonna go ahead now and turn things over to Aaron and show…

To give us a demo of how Facto feeds into WebUC.

Aaron, go ahead and take it away.

Thank you, Jeff, and thanks, Brian, for showing us the Facto platform. We wanna talk about how we can bring that into the WebEOC platform to give you some actionable insights that’s something that’s inside your existing flows within WebEOC. So within the product, we kinda thought about how do we bring in this information and make it the most useful. And kind of where we landed was to bring it to a workflow that should be familiar to a lot of you who are already using WebDIC, and that’s in the event reporting board.

And so what you’ll see in front of you is our event reporting board, which has been rebuilt, redesigned into the Nexus styling, which was introduced with the latest thing, the design studio. And so we’ve got our, you know, workflow that you’re familiar with and a slightly different updated UIs, but we’re combining the activity log with significant events. And this is where we’re already bringing in a lot of that information into WebRTC already from our responders in the field, from those working at the coordination desk, from the EOC, within your security operation centers. So what we’re doing is pulling in that verified threat intelligence for you to actually act on within what we are seeing as activity logs.

Like, just like any other activity logs, they they come in. We have them, of course, ready for you to categorize, prioritize all of that good information to make them quickly actionable. We do have some means of letting you know that they’re externally reported incidents, right, just to kinda keep them separated, I guess, you will, but in the same place, a kind of flag for you that they’re externally reported from FACTOR versus kind of coming from the EOC so that you can filter out what you’re looking for at a given time. But, of course, we’re bringing out that location information, Right?

As Brian showed, giving it back to the platform so that you can view that on the map within WBSV. You can understand the point location of where those incidents are occurring and also where geographic boundaries are for area of concern that’s coming to a fun factor.

As we look at each of these records, right, we’re we’re seeing below the priority that’s coming from Factor, the event type. We can see the the events description and then its updates which might happen as Factor plays through and provides updates on the context of that incident and, of course, that location. Right? We’re seeing the time that it’s missed, that it was created and most recently updated.

We wanna view that in the context of significant events, right, where we’re saying activity log is is kind of everything that’s happened. It’s your your run…

Record of an incident. Right? And then significant events are those things that kind of lies above everything else. Right?

And we start to look at, okay. This this is applicable for everyone who’s of this incident to see. So we can review those. We can post them to significant events, kinda elevate that a level, right, so that everyone has that shared visibility to it.

And this is something kind of unique for the FACTOR platform and those records that we’re bringing on the program has added this bookmarked daily. Right? So even if you say that there’s a significant event or not, if you wanna bookmark that that factor in the out there so that you can review it, right, we would add another save tab here so that you can see the bookmarked properties. Of course, within, you know, any of these views, you can filter by any number of different criteria, whether that’s the priority, whether that’s the very time post or the event type search of things to view all of those.

And then we have a dashboard, right, so that you can quickly view a timeline of the events as they occur chronologically, get some breakdowns by event type or by event type and and date here in this kind of timeline overview. And then, of course, the board continues to function as that activity log significant events workflow that you’re already used to. So it’s not just confined to your fact builder that’s right, that you’re bringing into what we receive. It’s part of that existing workflow that you already using.

One thing to highlight, a couple of them, I guess, that aren’t necessarily specific to FACTO, but kind of part of the WebUC platform. Right? The first being notifications. Right?

So as a board with data within WebUC, you can set up any number of notifications based on all of that data. So if you want to notify your teams when the most critical level alerts come through, you can set that up. You can set up, you know, based on any number of criteria. Right?

Priority level, location, have different lists of of contacts that you wanna notify when those happen when they come through. The second, what I’ll just quickly highlight before I kinda turn things back over to Jay, right, the Jabari AI assistant. Just like that, I’m saying, our ability to kinda summarize and give you that overview of of the Boda in their platform. Right?

So we can do something very similar within WOC itself. So we have the Jabari AI assistant can set up topics and any number of quick prompts. I set up a a very quick…

In both summary quick prompts so that I can generate those summary here, the most use of records, such as this one in quotes. So it generated this event summary showing the event distribution type, other notable events, the geographic coverage, the priority levels, key observations, all of this available to anyone to get access to the GIRAI AI system. And it’s only looking at at the data that’s within this board. Right?

So it’s just summarizing exactly what’s coming from FACTOR and and maybe a quick recap or a a summary for you. And then, of course, Joe will propose follow ups, other things in our own trials of, you know, only showing the the critical priority or or groupings by type c breakdown. Really powerful feature there with the Jubari AI system. So that’s a quick overview of the automation in web using.

Turn it back over to Jeff, and we we can see if there’s any questions or comments.

Great. Thank you, Aaron. Appreciate the demo. It’s great. To learn more about this or any other of our partner products, you can reach out to me directly, and presentation will be shared with everyone soon.

Have access to this. But, you can reach me at my email address or Brian at his email address. You can also request a demo from our Juvari website. You can visit faculty directly or see all of our partners at our partner website.

We have an upcoming webinar I wanna share with you. So Bright Harbor is another new partner that we’re going to, be signing soon here, and this is for resources for survivors. So you can imagine post event, people have questions about where to get help for water or where to find mental health treatment or maybe where to get insurance help. That’s what Bright Harbor does, and they are going to be joining us for webinar in January.

So we look forward to that one, and, we hope you can join us for that. So let’s get to some questions. One question that came up is, since you have a Facto account, does that account apply to multiple WebEOC users? I wanna ask Brian that question and get his feedback.

So, Brian, can you help us with that one?

As far as setup goes, it would only require setting up one Facto account to utilize the my feed there, and then we would port that over to your WebEOC, which can then be used by multiple users.

Excellent.

Thank you. How does Facto determine which alerts are relevant and reliable?

Yeah. It’s a great question. So we determine alert reliability based on proper referencing multiple sources. We have a hierarchy of sources that we utilize in the back end that have been established over time for reliability.

And so we’re ranking those higher. And when events happen in real time, we’re populating those events first so we can grab those quality sources first. As far as deciding what to publish the platform, we’re looking at events that are above the normal. So things that are more disruptive to an area that not just a suspicious package or trash can fire, but something that would really disrupt an area.

And we rate those based on severities. I may have missed that in the overview, but we rate the severity with each incident, and that can also be a great way to filter out different types of incidents and what’s important to you. So you could follow a country at a higher severity if you just wanted to know the major updates to the happenings in that country, maybe a four or five. And then a one severity is the lowest, and that would probably make sense to understand any ones and above around your facilities, assets, and infrastructure.

Great. This may be for Aaron. How does factual information get into WebVOC? So I think we’re talking about the API there.

We’re making use of the Keybari connector as we do that, which is leveraging their WebRTC API.

The great thing about Connect is those are managed services. So if there’s, you know, updates to the CIs on either side, we take care of that. Right? The maintenance of that, we’re monitoring those connectors in real time. So nothing for you to manage on your end. We handle that all as part of the big integration package.

Fantastic. Thanks, Aaron. Back to Brian. Is SPACTO only used for large scale incidents?

No. So like I was saying with severity ratings, we have a range of incident types and, I guess, relative impact to an area. And so we have customers using us just to understand traffic incidents in a given area all the way up to broader geopolitical issues and large announcements. A really wide range of use cases, and I think something we’d love to explore with you is granularity.

You can really easily understand. Do you wanna jump on a call with myself? We can look at your exact places and see what the granularity is, and you can compare it to, you know, what’s important to you. It really is a range.

Again, to Brian, can different teams receive different types of messages or alerts?

Yes. So you can group assets, and then user accounts can follow the own topics that they wanna follow. So if you had teams that were working in different geographical areas or had different interests around topics that they wanted to populate on, Their individual Facto accounts can then alert them to specific topics and geographical geolocated incidents as well. So it’s all customizable.

Next question I’ll field myself, if you guys don’t mind. Are we getting Facto and WebEOC as a single package, or is it separately purchased? It is separately purchased. So Facto is an add on option to WebEOC.

It is a separate purchase. The integration, the portal, and the mobile access are all included in that purchase. So it’s it’s one complete package that is purchased separately. I think I’ll ask Brian this one.

Worldwide availability. Do you have GSA or vet owned status? VET owned status.

We are on the GSA schedule. We are not vet owned.

Great. Thank you. I think we’ll close it out then. Thanks, everyone, for attending. We appreciate your feedback.

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Have a great day.