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Government Case Management Software

Complete Case Management, from Intake to Adjudication

From adjudication to oversight to criminal investigations, Juvare gives federal agencies a single, FedRAMP Class D (High) system to manage sensitive, high-integrity cases from intake through final disposition.

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FedRAMP Class D (High) & DOD IL5 Authorized

Integrated into UCP workflows

Compliant and auditable

GETTING CASE MANAGEMENT RIGHT

When Casework Is Fragmented, Mission Risk Grows

Federal cases move across people, offices, systems, documents, and deadlines. Disconnected workflows make it harder to maintain consistency, protect sensitive information, meet statutory requirements, and reconstruct the record when oversight begins.

Consistent, Defensible Process

Standardize required steps, approvals, assignments, and decision points while preserving the flexibility each mission requires.

One Trusted Case Record

Keep documents, evidence, communications, tasks, entities, and decisions connected to the case rather than scattered across inboxes and drives.

Audit Ready Accountability

Capture actions, timestamps, approvals, and outcomes as the work occurs, creating a defensible record for leadership, oversight, and review.

Who We Serve

Investigators, Inspectors, Oversight Groups, and Law Enforcement

One federal case management platform. Three mission use cases.

ICMS

Investigative & Criminal Case Management

Manage investigations from intake through evidence, legal process, and disposition.

  • Built for federal law enforcement and OIG teams
  • Tracks subjects, evidence, and chain of custody
  • Manages legal process, access, and disposition

Adjudication

Move determinations through controlled stages with statutory deadlines and appeals.

  • Built for suitability, security, and clearance reviews
  • Manages stage gates, SLAs, and deadlines
  • Documents approvals, decisions, and appeal records
Learn more

Administration & Oversight

Manage misconduct, complaints, and compliance matters with traceable workflows and reporting.

  • Built for OIG, EEO, and compliance teams
  • Routes intake, triage, and investigative findings
  • Tracks corrective action, reporting, and closure

DO WE HAVE A QUOTE??

Zach Shean

EMERGENCY MANAGEMENT COORDINATOR,
HARNETT COUNTY, NORTH CAROLINA

The Capabilities Behind Every Case. Configure the Process. Protect the Record. See the Mission.

Configurable Intake & Triage | Workflow & Stage Management | Subjects, Entities & Relationships | Evidence & Document Management | Tasks & Collaboration | Audit & Compliance | Dashboards & Reporting | Configurable, No-Code Workflows

Federal Law Enforcement

Investigative & Criminal Case Management

Open a multi-subject case, resolve and de-duplicate subjects across the index, and build a judicial-grade evidentiary record. Warrants, subpoenas, and court orders link directly to the case.

  • Judicial-grade case record defensible from intake to disposition
  • Chain of custody maintained, no evidentiary gaps in the field
  • Compartmented access enables true joint task force operations

 

Manage the whole process:
Case Open & Intake › Evidence & Entity Build › Investigation & Leads › Legal Process › Disposition & Referral

Federal Suitability & Appeals Boards

Adjudication

Configurable workflow stages, each gated with SLA timers, sign-off requirements, and automatic escalation when statutory deadlines lapse. Every stage is logged with responsible party and timestamp.

  • Consistent, defensible adjudicative decisions every time
  • Statutory clocks keep clearances on cadence
  • Audit-ready package assembled on demand for OIG or GAO

 

Manage the whole process:
Allegation Intake › Investigation & Evidence › Legal Review › Hearing & Decision › Closure & Appeal

Federal Compliance Offices

Administration & Oversight Investigations

Structured intake with sensitivity classification auto-routes to the correct investigator with 30/60/90-day ticklers and mandatory supervisory notification at each threshold. No complaint falls through the cracks.

  • Every complaint classified, routed, and tracked, no gaps
  • Congressional notification thresholds flagged automatically
  • One-click defensible package for GAO or external auditors

 

Manage the whole process:
Complaint Intake › Investigation & Fieldwork › Findings & Recommendation › Corrective Action › Closure & Reporting

Screenshot of computer case management pending 90 day review.

CONNECTED BY DESIGN

See the Case. See the Full Mission Around It.

Casework depends on information held across mission, identity, HR, payroll, records, analytics, geospatial, document, and operational systems. Juvare provides the integration foundation to connect those environments while maintaining the controls required for sensitive government work, so a case can reach outward to workforce readiness and mission operations, not just sit in its own file.

Case Management → Workforce Readiness → Mission Operations. We understand the case, and the operational environment around it.

APIs

Secure REST based access for system to system exchange, workflow automation, and custom integrations.

Juvare Connectors

Connect existing systems and data sources using APIs, SFTP, messaging, files, and other enterprise integration methods.

Interagency Interoperability

Connect information across Juvare environments and authorized mission partners through UCP and Juvare Exchange while maintaining role appropriate access.

Law Enforcement Availability Pay Solution

Available alongside Case Management, Juvare’s LEAP tracks the law enforcement hours and pay these cases demand.

Screenshot of LEAP Tracking.
Investigations and adjudications don’t run on a 9-to-5 clock. Juvare’s Law Enforcement Availability Pay (LEAP) solution works alongside case management to track officer availability.
  • Structured entries that match your agency’s pay policy, not a generic timesheet
  • Supervisor dashboards show availability, open approvals, and activity in real time
  • Automated alerts catch missing or inconsistent entries before they become audit findings
  • A timestamped trail on every entry, ready for internal review or external compliance checks
  • Connects directly to case management and UCP through secure APIs, so case and pay data never drift apart

FedRAMP Class D (High) Authorization

For federal agencies who need to get case management integrity right, Juvare’s case management solution is FedRAMP Class D (High) authorized. This authorization ensures that federal cases are worked in a secure environment.

Continuous, independent solution monitoring, not a one-time audit.
Controls are assessed and re-verified on an ongoing basis, not just checked once at go-live.

A government-only cloud boundary.
Case data never sits on general commercial infrastructure that merely claims to be secure.

An authorization other agencies already trust.
A FedRAMP ATO your security office can rely on, instead of starting risk review from zero.

Role-based access, enforced everywhere.
Investigators, supervisors, and counsel only ever see what they’re cleared to see.

Incident response on a federal clock.
Reporting timelines that match federal requirements, not vendor best-effort.

BEYOND CASE MANAGEMENT

Case Management is Only One Mission Government Agencies Manage Day In and Day Out.

Case management is one mission among many that agencies run every day. For agencies that want casework situated inside a broader operational platform, Juvare’s Unified Command Platform is trusted by 60+ federal and defense agencies to:

  • Centralize one real time operating picture for every team.
  • Coordinate response across departments, jurisdictions, and partners.
  • Configure no code workflows, boards, and dashboards, no IT ticket needed.
  • Alert every stakeholder instantly the moment conditions change.
  • Capture field data even offline, so teams stay connected.

 

Underneath it all is an infrastructure built for the sensitivity of federal work:

  • Role Based Access: permissions matched to each user’s role.
  • Encryption: data protected at rest and in transit.
  • Audit History: every action logged and traceable.
  • Continuous Monitoring: systems watched around the clock.
  • High Availability: built for uptime, not downtime.
  • DoD IL5 Environment: available where required.
Screenshot of software dashboard.
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Investigate case management system (ICMS)

Transforming Investigations and Oversight

ICMS is designed specifically for government investigators, Inspector General (IG) offices, and compliance professionals, helping them manage the complete investigative lifecycle from complaint intake to final disposition, while supporting accountability and transparency.

End-to-end investigative workflow

Intake, triage, adjudication, closure – all in one platform. Including evidence tracking, internal comms., task routing, and audit logs.

Transparency & Integrity

Every action traceable. Version control, timeline auditability, and full document history built-in.

Purpose-Built for Federal Investigators

Drag-and-drop workflows tailored to OPR and misconduct cases. Secure collaboration across HR, legal, and oversight entities.

AI for Oversight

JAI, the Juvare AI Assistant, enables users to instantly summarize case progress. Role-based insights help investigators and leadership track risk, workload, and outcomes.

Compliance-First Architecture

FedRAMP High + IL5-authorized infrastructure that aligns with CJIS, FISMA, and agency-specific policy frameworks.

Law Enforcement Availability Pay (LEAP)

Track with Precision, Comply with Confidence

LEAP is designed to enhance law enforcement accountability, performance transparency, and compensation management. It provides agencies with configurable tools to track officer activity, ensure policy compliance, and align pay incentives with verified performance metrics.

Policy-Aligned Timesheets

Structured inputs match LEAP guidelines and enforce complete, valid entries at every step.

Real-Time Visibility

Supervisors can instantly view officer availability, open approvals, and timesheet comments and activity with dedicated dashboards.

Validation Engine

Automated alerts catch gaps, prevent submission errors, and ensure clean audit records.

Audit Confidence

Every entry includes a timestamped trail for internal review or external compliance checks.

Secure, Scalable, Integrated, and AI Ready

Hosted on UCP’s FedRAMP High and IL5-authorized infrastructure. Integrations to JAI, Analyze, and Exchange for multi-agency ops.

Enterprise-Grade 
Security & Compliance

Capabilities

  • Policy-Aligned Timesheets
  • Real-Time Visibility
  • Validation Engine
  • Audit Confidence
  • Seamless Collaboration
  • Secure, Scalable, Integrated, and AI Ready

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Frequently
Asked Questions

What is investigation management software, and how does it support government investigations?
Investigation management software like ICMS is a secure, specialized solution designed to manage the complete investigative lifecycle from complaint intake to final disposition, supporting accountability and transparency.
ICMS is a FedRAMP-authorized, cloud-based solution designed for government investigators, Inspector General (IG) offices, and compliance professionals. It manages the complete investigative lifecycle from complaint intake to final disposition while supporting accountability and transparency.

Juvare’s ICMS is trusted by DHS and serves local, state, and federal oversight bodies, law enforcement divisions, and public sector investigators addressing fraud, waste, abuse, whistleblower complaints, and misconduct.

ICMS offers the features you need, including:

  • Secure complaint intake system (web-based, hotline, internal referral)
  • Preliminary screening and triage tools
  • Task assignment and case planning
  • Digital evidence management (chain of custody, tagging, metadata)
  • Interview documentation tools
  • Automated case tracking
  • Audit trail logging
  • Disposition management (substantiated, unsubstantiated, referral)
  • FedRAMP Moderate/High-authorized cloud hosting
  • NIST SP 800-53 Rev. 5 security controls
  • Integration with Active Directory / Entra ID (Azure AD), Office 365, SharePoint
  • Role-based access control and MFA
  • RESTful APIs for secure data exchange
  • 508-compliant interfaces
  • Automated audit reporting dashboards
Yes. Administrators can tailor workflows, forms, and templates; adjust intake types, approval chains, and notifications; and create role-specific dashboards all without custom code.

ICMS offers advanced reporting analytics, including:

  • Reports aligned with agency KPIs and regulations
  • Real-time dashboards for workload and performance
  • Referral and closure rate reports
  • Timekeeping and task duration tracking
  • Export capabilities for audits and reviews
Agencies report measurable ROI through reduced investigation cycle times (30%+), lower IT overhead, and fewer compliance findings, with long-term cost savings from cloud hosting and configuration flexibility.
Is ICMS available via mobile app?
Yes. ICMS is optimized for mobile browser access, allowing investigators to manage cases securely from smartphones or tablets.
Yes. ICMS features intuitive dashboards and streamlined navigation to make it easy to manage cases that require rapid response.
Yes. Investigators can securely enter notes, upload files, and update case status from the field.
Yes. ICMS supports cross-team collaboration with configurable permissions and case visibility settings.
It includes a full chain-of-custody module that timestamps all evidence actions and tracks access history.
Yes. All entries are automatically time-stamped and version-controlled for compliance and integrity.
Yes. ICMS provides advanced search and filtering across all data fields and historical cases.
How customizable are ICMS workflows, roles, forms, and approval chains?
Highly customizable via drag-and-drop configuration—no custom code required.
Yes. Administrators can create rules-based automations for task assignments, deadlines, and alerts.
Permissions are managed using RBAC, allowing granular access at the user, role, and case level.
Yes. Agencies can embed SOPs directly into workflows for consistency and compliance tracking.
Yes. The reporting engine supports customizable reports and visual dashboards for performance and outcomes.
Yes. ICMS accepts intake from web portals, hotlines, and referrals, with full triage tracking.
How does ICMS support our oversight mission?
ICMS improves oversight and accountability through full lifecycle management and real-time visibility.
Yes. Executives can view KPI dashboards and team performance across units.
Yes. It provides scheduled and ad hoc reports aligned with federal transparency mandates.
Yes. Analytics reveal trends in complaints and misconduct for proactive response.
It embeds compliance checks, audit trails, and faster resolution cycles for improved transparency.
Yes. ICMS securely handles anonymous and whistleblower case intake and tracking.
What is compensation management and pay tracking software?
Compensation management and pay tracking software, like LEAP, is a tool to automate and streamline the processes of creating, managing, and distributing employee compensation.
Pay tracking software, such as LEAP, supports investigative groups and law enforcement by providing configurable tools that track officer activity and compensation-related workflow with precision to ensure policy compliance and clean audit records via a timestamped trail for every entry. LEAP is unique in that it is specifically designed for federal law enforcement needs.
LEAP seamlessly integrates with Juvare’s ICMS, UCP, and other environments through secure APIs, allowing data exchange from incident reports, case management systems, and HR/payroll applications. It supports single sign-on (SSO) and role-based access control for compliance with CJIS and FedRAMP standards.
Yes. Administrators can define, adjust, and automate performance indicators, accountability thresholds, and pay scales based on agency policies. Metrics can be tailored by role, rank, or unit, ensuring flexibility across divisions or jurisdictions.
Pay tracking software like LEAP supports compliance and auditing by automating the enforcement of complex wage and tax regulations to prevent violations while simultaneously maintaining an immutable, timestamped audit trail of every transaction and modification for transparent historical review.
LEAP includes command dashboards that visualize officer performance trends, workload distribution, overtime analysis, and compensation patterns.
LEAP operates in a FedRAMP High–aligned cloud environment. It enforces encryption at rest and in transit, two-factor authentication, and granular permission controls to ensure data integrity and confidentiality.
Yes. LEAP supports secure integration with leading payroll and HR systems (e.g., Workday, ADP, Oracle, PeopleSoft) through API or data feed configurations. Administrators can automate pay adjustments tied to validated performance data or approved accountability milestones.
Juvare deploys updates through a DevSecOps lifecycle, ensuring minimal downtime and full rollback capability. All changes are validated in a secure staging environment before production release.
Juvare provides administrator certification training, technical documentation, and live support. A 24/7 help desk and online knowledge base ensure agency personnel receive continuous assistance.
What can I do in LEAP as an officer or analyst?
Users can log incidents, view summaries, track pay eligibility, and review accountability metrics. The system provides real-time visibility into individual and team performance goals.
LEAP pulls verified data from case files, dispatch systems, and supervisor inputs. Metrics such as response times, case resolution rates, community engagement, and training completion are automatically captured and updated.
Your data is encrypted and accessible only with authorized credentials. LEAP complies with CJIS and agency-level access policies, ensuring privacy and protection of personal information.
Yes! LEAP provides transparent pay summaries showing how performance metrics and accountability standards influence compensation. Officers can review breakdowns and track eligibility for incentive pay or overtime.
Users can submit a correction request directly through the system. Once submitted, the record routes to a supervisor or reviewer for validation and resolution, maintaining an auditable trail.
LEAP reduces manual reporting by automating data capture from existing operational systems. You’ll spend less time entering data and more time focusing on mission-critical activities.
Yes. LEAP is optimized for secure mobile and tablet access, allowing users to review data, submit activity logs, and check performance status from the field.
LEAP provides personalized dashboards and insights, helping you identify trends, track progress, and receive feedback from supervisors in real time.
For password resets, access issues, or troubleshooting, contact your agency LEAP administrator or the Juvare Support Center. Support is available 24/7 via chat, email, and phone.

Ready to Modernize Your Case Management?

See how Juvare can configure secure case workflows around your agency’s mission, from investigation and adjudication to administrative oversight and operational readiness.
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