How Bird Electric Transformed Crew and Resource Management with Centralized Incident Coordination
Overview
Bird Electric, a leading storm restoration utility contractor, partnered with Juvare to modernize how it manages crews and resources across a large U.S. service area. By implementing WebEOC Nexus, the company replaced manual spreadsheets with centralized incident management software,
leading to better coordination and faster response.
Streamlining Operations
To deliver on its mission, Bird Electric has to manage resources, personnel, crews, and equipment
across its entire U.S. service territory. The team initially relied on traditional tools like spreadsheets to do this but found them clunky and inefficient. They needed to replace manual methods with a more unified digital platform to streamline operations.
Andrew Foster works on innovation and emergency management for Bird Electric’s Storm Team. Having used WebEOC in previous roles, he knew Juvare would be a good place to start.
“We didn’t have an efficient way to manage all of our resource information,” Andrew explained. “We were doing everything in Excel sheets, and we needed a better way to do it.”
The Bird Electric team partnered with Juvare’s Professional Services team to create a new module called Subcontractor Resources, giving roughly 300 contract users and staff the ability to submit and track everything in real time, including rosters, assignments, timesheets, expenses, and crew or equipment changes. This module provided a central view for team members, complete with features like alerts and checklists. It also eliminated the consistency problems from traditional spreadsheets.
The impact was immediate. The ability to update and revise information in real time transformed their operations. “We used the alerts feature, so if we have an event that’s coming up, we can send an alert and ask [contractors] to submit their initial resource counts. We are also able to make changes in real time. If you’ve ever done that in Excel, you know it’s not easy to make changes and track revisions. Now, we can do all of that inside of the system.”
With WebEOC, Bird Electric replaced manual tracking with automated workflows that significantly reduced administrative overhead. The result: proven ROI with faster reporting, smoother coordination, and greater operational consistency across teams and job sites.
For more than 300 Bird Electric contractors, WebEOC made things easier right away:
- Submit and track work, expenses, crew,
- Use features like alerts and checklists for and resources real-time status and response
- Get a centralized view of progress
- Coordinate better, move faster, and help and needs communities recover sooner
“A lot of our clients have high security requirements,” said Andrew. “It’s nice that we know WebEOC is safe and secure digitally.”
These efficiencies translate directly into value for clients. “We can get the job done easier and quicker, which ultimately saves our clients money and gets us all done a lot faster,” Andrew shared. Bird Electric can now restore power and services quicker, helping communities recover sooner after major storms.
A Platform to Count On
Security and trust were also key considerations in Bird Electric’s decision to expand its WebEOC use. The platform’s comprehensive security foundation gives the team confidence that sensitive operational data is protected and meets the rigorous standards expected by utility partners.
WebEOC has become an essential part of Bird Electric’s response infrastructure, and it’s one trusted across the commercial services industry: “Most folks that have worked in emergency management have used WebEOC. It’s kind of the standard for many response organizations,” Andrew noted.
Client trust in Juvare reflects the proven performance and measurable impact solutions like WebEOC deliver in the field. “Because in the end,” Andrew added, “we’re really talking about having an efficient response. Getting the lights back on faster, helping people, and saving lives.”
How Juvare Serves
Today, Juvare empowers utility and emergency response organizations like Bird Electric to manage large-scale field operations with confidence. From storm restoration to daily crew coordination, WebEOC helps teams report quicker, complete jobs faster, and serve communities more effectively while maintaining the security and compliance standards that utilities require.
Work in commercial services and need a better way to coordinate crews, resources, and response? Juvare can help. Request a Demo
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