In banking, trust is earned over decades but lost in minutes. With WebEOC Nexus, you can maintain customer and partner trust by anticipating, mitigating, and recovering from disruptions without breaking stride.
The speed of disruptive change is fast, and preparedness is a customer expectation. From mobile banking apps to real-time payments, today’s customers expect uninterrupted access. Even brief outages can undermine loyalty and drive people to the competition.
A 2025 Qualtrics study found that trust is the #1 priority for consumers when interacting with
companies1. If financial institutions (FIs) want to keep their customers in their ecosystems, they need to reassure them that their money, data, and trust are safe.
For FIs, business continuity and disaster recovery are more complex than they used to be. Today’s FIs are uniquely interconnected, often relying on third-party vendors and cloud systems to deliver core services. When continuity plans are siloed on paper or scattered across systems, an interrupted customer experience becomes an uphill battle.
For years, WebEOC has been at the center of coordinated response, helping organizations address the same pain points banks now face: cyberattacks, vendor outages, supply chain disruptions, and facility and infrastructure impacts. By unifying people, processes, and data, it enables institutions
to coordinate across departments and vendors in real time, keeping critical operations running and
customers connected, even in moments of disruption
Build continuity that keeps pace
When I talk with banks, communication is always top of mind. They need a common operating picture for everyone with realtime updates and single-source executive level reporting from all systems to keep operations moving no matter what’s happening. That’s exactly where WebEOC Nexus fits in.
Sidestep costly siloes
One hundred percent of respondents to a 2025 global executive survey said their companies lost revenue due to IT outages in the previous year4. The same study found that an estimated 90% of midsized and large enterprises lose more than $300,000 per hour of downtime. What’s more, recovery from incidents like cyberattacks averages 7.34 months, according to a recent survey of 1,800 ITdecision makers.5
When downtime happens, the effects cascade across both operations and customer experience. The longer the outage, the bigger the impact. Customer satisfaction scores go down, regulators respond negatively, and more customers churn:
- A cyberattack on a South Asian bank destroyed data and disrupted services across online banking, ATMs, and customer account portals, sending its website offline and delaying
inquiry response6. This resulted in long customer wait times, call center spikes, and social
media backlash - A power outage at a third-party data center caused widespread account access issues for millions of customers, halting transaction processing7, overwhelming recovery teams, and leaving customers unable to access funds
- A power outage at a third-party data center created account access issues for millions of customers, freezing transactions and damaging trust in the bank’s digital reliability8
With a unified operating picture, banks can quickly assess the scope of ATM or system outages,
coordinate IT and customer communications during cyber incidents, and manage vendor
disruptions by rerouting critical operations. WebEOC Nexus brings these capabilities together in one secure working space, helping institutions anticipate issues, coordinate response, and restore services faster
Reap the Nexus advantage
With WebEOC Nexus, organizations gain a common operating picture across operations, risk, compliance, and communications. Instead of scrambling to piece together status updates from disparate departments and vendors, institutions can track incidents, see progress, and
communicate expectations from a single place.
It’s an integrated business experience for teams, customers, and stakeholders alike:
- Industry-relevant workflows empower proactive, compliant operations, with runbooks and playbooks, audit and risk tracking, dependency mapping, business impact analysis, and after action reviews
- Facility status helps leaders track operational status of branches in real time
- High configurability lets users turn audit protocols into reportable industry templates
- Risk assessment capabilities identify potential vulnerabilities, likelihood, and exposure, helping banks develop comprehensive and flexible mitigation strategies
- Alerts and notifications make collaboration easier within and across branches, with options for ad-hoc and automated communications to both internal and external stakeholders
Configure and control workflows
While competitors promote some limited measures of configuration and customization in their platforms, these updates often require customer service intervention, frequently at an added cost. Not only does this slow responsiveness (especially during incidents where every minute counts), but it restricts admins’ autonomy in adapting their platform to truly fit their needs.
Today, eighty-three percent of B2B buyers believe a high-quality self-service experience is a crucial factor when choosing a vendor9. WebEOC Nexus solves for this by giving administrators full control over workflows, data visibility, and role-based permissions, allowing them to configure the platform
to reflect operational needs. Enhancements like DesignStudio Pro (built directly into WebEOC Nexus) provide a low-code/no-code experience, letting even non-technical staff create new workflows or adjust processes in minutes.
And with our suite of resilience features , institutions transform business continuity from an afteraction process into a continuously learning, self-improving resilience ecosystem
- Juvare Connectors offers third-party integration capabilities to automate the flow of data from
other sources with minimal lift - Juvare Analyze applies advanced analytics to identify patterns in factors like service
vulnerabilities, downtime costs, branch closures, and regulatory exceptions - Juvare Exchange (JX) connects data across systems and vendors so institutions see issues,
wherever they happen, as soon as they unfold - JAI adds an intelligent layer to turn complex incident data into clear, actionable insights with
task automation and suggestions for next steps
When institutions have control, customers feel the difference. This comprehensive, near real-time view helps institutions get back to normal operations with greater confidence, reducing both the tangible costs of downtime and the intangible costs of reputational damage.
Keep going to get ahead
Many financial institutions treat business continuity management (BCM) as a check-the-box
regulatory requirement, but word about business continuity failure spreads fast. Banks and credit
unions can stay out of the reputational doghouse by treating BCM as mission-critical with a solution that makes work flow.
Unlike traditional BCM and governance, risk, and compliance (GRC) tools, WebEOC Nexus is built for real-time operational continuity, acting as a live command center that brings these tools and functions together during an unexpected event. And just like the institutions it serves, WebEOC Nexus is dynamic. This means users get up-to-the-minute situational awareness that keeps them in the driver’s seat. Combined with Juvare’s intelligence layer, businesses unlock an incident-to-insight
feedback loop that empowers them to grow through disruption.
WebEOC Nexus helps businesses own the shift from reactive compliance to proactive resilience. Behind it stands Juvare, a trusted leader with decades of experience delivering critical incident and
crisis management solutions to organizations across the public and private sectors. Our proven track record and deep domain expertise make Juvare the credible partner banks and credit unions can rely on to strengthen their continuity strategies and build customer trust
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Sources
1. Qualtrics. (2025). Special report: Building consumer trust in 2025. https://www.qualtrics.com/ebooks-guides/building-consumer-trust/
2. FINRA. (n.d.). Business Continuity Planning (BCP). FINRA. https://www.finra.org/rules-guidance/key-topics/business-continuity-planning
3. Cockroach Labs. (2025). The State of Resilience 2025. https://www.cockroachlabs.com/guides/the-state-of-resilience-2025/
4. Reuters. (2024, July 19). JPMorgan says majority of ATMs operating normally amid outages. https://www.reuters.com/business/finance/jpmorgan-says-majority-atms-operating-normally-amid-outages-2024-07-19/
5. Reuters. (2025, June 17). Suspected Israeli hackers claim destroy data on Iran’s Bank Sepah. https://www.reuters.com/world/middle-east/suspected-israeli-hackers-claim-destroy-data-irans-bank-sepah-2025-06-17/
6. Banking Dive. (2025, January 30). Capital One, Bank of Oklahoma, Citi experience outages tied to FIS data center issue. https://www.bankingdive.com/news/capital-one-outage-fis-bank-of-oklahoma-citi/737847/
7. Netconomy. (2024). B2B eCommerce Trends and Buyer Expectations Report 2024. https://www.netconomy.net/insights/b2b-ecommerce-trends-and-buyer-expectations-report-2024/
8. The Business Continuity Institute. (2025, September 24). From Tick-Box to Practice: The State of Continuity & Resilience in 2025. https://www.thebci.org/news/from-tickbox-to-practice-the-state-of-continuity-resilience-in-2025.html
9. PwC. Trust in Business Survey. https://www.pwc.com/us/en/library/trust-in-business-survey.htm
