Electric Utilities Incident Management Software
Transform Your Electric Utility Operations with Juvare
Challenges
The Three Critical Challenges Every Utility Operator Faces
From grid reliability and severe weather to incident reporting and compliance — utility leaders need an outage management system that helps them maintain 24/7 coordination while navigating aging infrastructure, workforce constraints, and rising regulatory pressure.
Grid-Scale Coordination, Every Day
Storms, Outages & Response
Compliance & Documentation Pressure
Grant funding, FEMA recovery, NERC audit trails — documentation isn’t optional. Utility teams need streamlined tools to track, report, and prove actions under pressure.
IT’s decision turned out to be a win, win, win. WebEOC SAAS is giving us options we didn’t have before. Our EP Staff and Leadership is excited about the new WebEOC software and it’s potential. We’re going to be able to do much more with this newer software version and are excited for the future.
Dave Draghi, Corporate Emergency Preparedness Project Lead at Constellation Energy’s Emergency Response Organization (ERO)
Discover a Truly Out-of-the-Box Electric Utilities Incident Management Software
Infrastructure Status
Track the Grid in Real Time
Plan Management
Execute Plans Without the Paperwork Chaos
Public Safety Outage ReportinG
Communicate Clearly with Emergency Services
Support Services + Mutual Aid Boards
Coordinate Crews Across Regions in Seconds
Weather, Wildfire & Storm Preparedness
Predict disruptions before they impact service
Grid Visibility & Infrastructure Response
Know what’s happening across your network in real time
Seamless Field Operations and Communication
Keep dispatch, field crews, and regional teams aligned at all times.
Crew Safety and Regulatory Compliance
Protect your people and meet audit standards effortlessly.
Track crew check-ins, credentialing, and task completion across sites. Maintain complete records for FEMA reimbursement, safety audits, and incident documentation — without the paperwork lag.
Talk to an Industry Expert
Crisis Track
Crisis Track
When storms, wildfires, or cyber threats hit your grid, the clock starts ticking. Juvare’s Crisis Track gives utility teams a fast, FEMA-ready damage picture — without manual rework, data silos, or reporting delays.
Crew-Verified Field Damage Reports
Crews can document structural damage from their phone or tablet — even in remote areas with no signal. Everything feeds directly into WebEOC for a verified, centralized damage log.
Infrastructure Assessment at Scale
Map out affected substations, feeders, and right-of-way areas using preloaded asset data and GIS overlays. Assign missions by zone, track completions, and surface gaps — all from the dashboard.
FEMA Public Assistance, Handled
Auto-generate FEMA PA forms and reporting outputs that tie directly to your field actions. Cut down reimbursement timelines and stay compliant without the double entry.
Flexible Workflows That Adapt to Electrical Utility Operations
DesignStudio
From damage assessment and restoration workflows to outage ticket routing and crew shifts — DesignStudio lets utility ops teams create and adapt boards in minutes. No need to wait on IT. Configure how you report, respond, and recover across the grid with flexible, personalized outage management software.
Intelligence Suite
Professional Services
Dr. Kathleen Hicks
Frequently
Asked Questions
What are the most important features of incident management software?
- Multi-channel alerts and notifications
- Secure and encrypted communication capabilities
- Automatic documentation
- Low-code or no-code custom workflows
- Pre-built recovery workflows
- Mobile app that allows for instant progress updates
- AI-powered insights and reporting
What are the benefits of incident management software for electric utility operations?
Juvare’s incident management software helps electric utilities streamline their daily operations and power faster disaster response. Our solutions offer total situational awareness and unrivaled collaboration capabilities that help utilities to identify outages, bottlenecks, and degradation issues and act quickly.
When an emergency arises, our incident management software will minimize downtime, ensure compliance with FEMA and NERC audit trails, and help you quickly track and respond to outages. Our interoperability and advanced data-tracking help utility companies create and activate continuity plans for blackouts, cyberattacks, and physical attacks.
How do Juvare’s solutions decrease downtime?
Juvare’s solutions minimize downtime by eliminating communication breakdowns that delay responses, identifying outages as soon as they occur through real-time infrastructure status updates, and offering pre-configured workflows that are ready to implement at a moment’s notice.
You can read the case study exploring how a large national electric and gas utility uses WebEOC Nexus to keep operations running when power lines, poles, and other infrastructure assets are damaged in an area prone to tornadoes, flooding, wildfires, winter storms, thunderstorms, and hailstorms.
How does incident management software help electric utility companies maintain compliance?
Juvare’s emergency management and threat intelligence solutions make documentation easy by automatically generating an immutable audit trail that tracks every action taken during an incident, so there’s no more time wasted trying to remember every detail after it’s resolved. Juvare enables you to protect your reputation and funding by tracking crew check-ins, credentials, and task completion. Our team of public safety and utility consultants will also help you ensure your tools and processes are aligned with NERC, FEMA, and local compliance needs.
Thought Leadership
Proven Electric Utility Business Continuity. Trusted Nationwide.
Delivering resilient, future-ready solutions that safeguard operations, minimize downtime, and ensure reliable power for communities nationwide
