A Winning Team for Event Security: A Case Study in Modern Stadium Operations

How one of America’s premier professional sports clubs secures high-attendance events and ensures public safety with WebEOC

The Challenge: Enhancing Security in a High-Profile Urban Venue

A marquee professional sports club operating out of a large-capacity (40,000+ seats) stadium in the heart of a major U.S. city sought to elevate its security, emergency preparedness, and incident management capabilities. Facing the demands of daily operations, including game days and non-sporting events like concerts, the clubs security leadership recognized the need for a flexible, modern digital platform.

At the forefront of this initiative was the organization’s Assistant Director of Physical Security, whose team oversees on-premises security 24/7. Their mission: to create a safe and seamless experience for attendees, staff, and performers, while also contributing positively to the surrounding community. To accomplish this mission, they chose to partner with Juvare and implement its flagship platform, WebEOC.

The Pain Points: Limitations of a Legacy System

Prior to this transition, the club relied on an outdated and inflexible incident management system. This legacy platform proved expensive and lacked the adaptability and support needed for the complexities of managing a large, multifunctional stadium. Workflows were cumbersome to modify, reporting was limited, and technical support was insufficient — all of which impeded operational responsiveness and data integrity.

The Solution: WebEOC from Juvare

The decision to implement WebEOC was driven by the platform’s ability to provide scalable, customizable, and cost-effective incident management tools, along with direct access to dedicated support personnel. From day one, Juvare supplied an experienced Account Executive and Implementation Specialist to tailor the platform for the club’s unique needs.

Real-World Impact: Event-Day Efficiency

A standout example of the platform’s impact is the automation of medical incident reporting. Previously, each incident required three separate manual entries — request, summary, and investigation — taking about 10 minutes per event. With automation via WebEOC, these workflows now launch in parallel, and data entered in one step auto-populates the others. This reduces entry time to under a minute per incident, a vital improvement for days involving dozens of medical cases.

This streamlined documentation allows the security team to review incident footage faster and ensures timely follow-up with guest services when needed — significantly improving both response quality and guest experience.

Integration Highlight: Drone Detection Technology

One particular integration also set Juvare apart for the club— Juvare’s partnership with AirSight’s drone detection and monitoring system. Increasingly critical for sports and entertainment venues needing to document both authorized and unauthorized drone activity within a certain radius of their facilities and events, the club immediately took advantage of this Juvare and AirSight integration.

By automating the process of identifying and logging drone activity in AirSight, then integrating this data directly into their WebEOC workflows, the clubwill be able to provide league leadership with data on the frequency of drone incursions, as well as save venue dispatchers 5+ minutes per incident in identifying a drone, as AirSight data on the drone model, duration of its flight, flight path, speed, and more sync in real-time to WebEOC.

Tangible Results and Strategic Gains

Since transitioning to WebEOC, the club has reported:

Financial Efficiency: Reinvestment of savings into tailored enhancements.
Operational Gains: Increased automation and dashboard use improved efficiency across teams.
Scalable Flexibility: The ability to evolve workflows in step with new challenges and technologies.

A Model for the Future

The organization’s security leader praised Juvare for its adaptability and strategic mindset: “Rarely have we been told ‘no’ when asking if something is possible. Every challenge was met with a thoughtful solution — and the platform has become an indispensable part of our security operations.”

Looking forward, the professional club continues to expand WebEOC’s role in its operations across multiple facilities — from live events to strategic planning — ensuring their venue remains a leader in safety, efficiency, and innovation.

Real World Impact

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