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eICS

Electronic Incident Command System

Plan for, respond to and recover from incidents with an out-of the-box incident command system for all-scale events with a robust toolkit for customization.
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Streamlined Incident Management

Standardized Communication

Automated Workflows

eICS

Out-of-the-Box Incident Command

Web-based (Web) • Emergency Operations Center (EOC)

Hospitals and healthcare providers face an ever-changing variety of challenges through daily disruptions, emergencies and disaster response activities. eICS, Juvare’s scalable emergency management solution, assists in planning for, responding to and recovering from events and incidents of any magnitude.

More than 1,000 healthcare facilities use the eICS platform to build incident templates, assign positions and share documents in advance — making it easy to respond when the moment arises. eICS provides emergency response participants with clear knowledge of their roles and helps them complete tasks in response to the current scenario. eICS was developed based on the communication and information sharing standards, such as National Incident Management System (NIMS), the National Response Framework and the Hospital Incident Command System (HICS), that are essential to you and your organization. Secure, market-driven technology allows you to coordinate incident response from anywhere, at any time.

Features

PLAN

eICS provides the tools to adapt predefined action plans, response guides and processes that meet the needs of your organization. Features include: 

  • Template-Driven Plans and Guides
  • Document Sharing and Versioning
  • Pre-identified ICS Positions and Depth Charts

RESPOND

Integrated web and mobile access allows you to review and manage details as the situation unfolds. Features include:

  • Everything-in-one-place Dashboard
  • Automatic Alerts and Notifications
  • Status Updates and Response Tracking
  • Event Log with Activity Tracking

RECOVER

An honest assessment of strengths and weaknesses is the key to incident recovery. eICS helps you identify, document, and address these issues. Features include:

  • Improvement Plan Issue and Task Tracking
  • Auto-populate HICS Forms
  • After-action and Standard Reports

Key Benefits

Key benefits include configurable workflows for both routine and critical tasks, a low-code/no-code builder for custom workflows, and advanced mapping capabilities for real-time data visualization.

Users can plan, coordinate, and review initiatives, integrate third-party data, and send multi-channel notifications, all within a secure, intuitive interface. WebEOC enables effective collaboration and comprehensive situational awareness, driving improved decision-making and operational efficiency.

Incident creation and management through web and mobile solutions encourages immediate and continuous command of the situation. Predefined guides, assignments and messages are completed with or without customization.

Automatic alerts and notifications through voice, text and email messages ensure administrators and responders are informed. Contact availability, including location and arrival estimate, is easily updated to provide transparency for ICS position assignments.

Planning and preparing for potential disruptions before they occur translates into faster and easier recovery. All assignments, actions and updates during response are automatically documented.

Use eICS to launch critical communications instantly to keep stakeholders informed during an event. Deliver reliable tactical alerts and notifications via voice, text and email.

Would you like to know about more key benefits?

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