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CORES HAN

COmmunity REsponse System (CORES) • Health Alert Network (HAN)

Reliable High-Volume Notifications for Public Health Authorities and Healthcare Professionals
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Secure Public Health Messaging

Built to CDC PHIN Standards

Delivering 6M+ Alerts Annually

CORES HAN

Secure Public Health Communication

The critical link between high-level situational awareness and actionable response initiatives is the accurate and timely exchange of essential health information. With Juvare’s CORES HAN solution, public health authorities can communicate rapidly and effectively with healthcare providers and other stakeholders in real-time through a single centralized platform.

CORES HAN is an industry-specialized messaging system designed to assist government health departments and private healthcare organizations in creating, distributing, receiving, and documenting targeted multi-channel notifications. Medical professionals can sign up to receive alerts from their jurisdiction’s public health authority and manage their notification preferences through CORES HAN’s user-friendly registration portal. Public health officials can then process, organize, select, and communicate with these registrants quickly and efficiently using the solution’s configurable organizational hierarchies and precise recipient tagging capabilities.

CORES HAN supports Public Health Emergency Preparedness (PHEP) capabilities, including emergency operations coordination, emergency public information and warning, information sharing, and community preparedness. It ensures the secure delivery of health alerts across jurisdictional and disciplinary boundaries when and where they are needed most.

Key CORES HAN Benefits

Key benefits include configurable workflows for both routine and critical tasks, a low-code/no-code builder for custom workflows, and advanced mapping capabilities for real-time data visualization.

Users can plan, coordinate, and review initiatives, integrate third-party data, and send multi-channel notifications, all within a secure, intuitive interface. 

      • With customizable templates, channel-specific controls for staggered delivery, and dynamic tags and classifiers for precise regional, organizational, and group/role-based selection, CORES HAN makes it simple for public health officials and their healthcare partners to draft, send, receive, and log thousands of individual messages per hour via email, voice, text, fax, pager, WhatsApp, and a built-in solution inbox.
      • Administrative duties in CORES HAN are distributed through system-wide and organization-specific positions, with extensive controls for sending and receiving notifications, managing members and documents, and running reports. The solution’s flexible organizational structure scales seamlessly to support large and complex regional implementations while maintaining the autonomy of local stakeholders.
      • By automatically documenting communications between organizations, administrators, groups, and individuals, CORES HAN maintains a comprehensive audit trail that details approvals, recipients, channels, and responses according to Public Health Information Network (PHIN) requirements to ensure accountability.

CORES HAN’s secure version-controlled document library ensures that plans, policies, procedures, templates, and reference materials—as well as previously sent alerts—are retained in a manner that substantiates compliance. Access permissions, version histories, check-in/check-out features, and automatic notifications triggered by file/folder changes empower accountability and facilitate effective information and digital asset management.

Using CORES HAN’s sophisticated yet intuitive reporting capabilities, public health authorities can analyze structured responses to published health alerts as well as create, export, and share notification success metrics including deliverability, open, and response rates to provide insight into communication efficacy.

Public health authorities can customize their CORES HAN portal—including the log-in/landing page, registration questions, terms of service, privacy policy, contact and FAQ pages, and URL—as well as internal assets such as contact lists and notification templates to stay in control of public- facing content, accommodate unique data-collection requirements, and ensure that the solution as a whole reflects their organizational perspectives and standards.

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