1) Review your settings and data in Crisis Track and make sure everything is accurate and up to date. Notably, review the following modules on the Administrative Functions homepage:

☐ Users (Help Page | Training Video)

☐ Employees (Help Page | Training Video)

☐ Equipment Inventory (Help Page | Training Video)

☐ Preconfigured Teams (Help Page | Training Video)

☐ Preconfigured Tasks (Help Page | Training Video)

☐ Preconfigured Map Layers (Help Page | Training Video)

2) Ensure your platform and modules are updated to the latest versions — and available in the event you’re forced to work offline:

☐ Check for outdated structure data: On the Administrative Functions homepage, open the Structures module. In the lower-right corner, the date of your most recent data refresh is displayed. If you need us to update your structure data, contact your Client Success Manager (CSM). For more information about structures, see this help page or this training video.

☐ Update the mobile app: Please ask your Crisis Track mobile users to update the mobile app to the most recent version.

☐ Download offline maps and structures: Please ask your Crisis Track mobile users to download offline versions of your maps and structures. This allows mobile users to continue viewing this data even if their phones lose signal. 

Lunch and Learn Webinars To learn more from fellow emergency management experts, attend our upcoming Lunch and Learn webinars for tips, walkthroughs, and discussions. These virtual webinars each begin at 12:00 PM Eastern. Visit the Training Center page to register for any of these webinars.