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The stakes are high for the energy company of today. Gone are the days when energy providers could manage communications in an “emergency” context only. Growing threats, both natural and man-made, create a need for always-on preparedness and situational awareness. In addition to its top mandate to protect life and property, each company must meet growing regulatory requirements, such as with the environment, while operating in this perpetual state of disaster readiness.
Ensuring business continuity, safety, and compliance in this new landscape starts and ends with reliable, bi-directional communication between energy companies and their stakeholders. Companies need a streamlined, automated platform for sharing data across public and private sectors that includes:
• a centralized place to maintain Emergency Notification (EN) forms, work tasks, and record logs
• common workflows that provide prompt reporting to regulatory agencies, faster response and recovery times, and more resilient communities.
One of the largest electric power holding companies in the U.S. owns and operates diverse power generation and renewable energy assets nationwide and in Canada. Its objectives at the highest level are to transform its customers’ experience, modernize its energy grid, and expand its existing infrastructure to create a smarter energy future. With an eye to the future, that organization came to WebEOC for a 24/7 situational readiness solution that could accommodate ten emergency teams across six sites.
Specifically, the company required:
• the ability to manage work task allows them to track and monitor equipment repairs
• a centralized place to maintain the EN forms, as well as work task and record logs, for regulators.
As a member of the Institute of Nuclear Power Operations (INPO), which promotes the highest levels of safety and reliability in the commercial nuclear energy industry, the company needed to meet all EN requirements for operating nuclear power reactors. The energy company was using Crestron Fusion platform to connect and share information with the state and local jurisdictions; however, Fusion required users at all levels to insert specific metrics into the code of each room to receive relevant data. What may have seemed intuitive to IT folks could be cumbersome and frustrating to non-IT users.
The energy company chose WebEOC for its ability to ensure regulatory compliance and efficient communications. Deciding factors included:
• WebEOC’s superior incident management process, role-based permissions, and file storage functions, all of which provide a systemic approach to regulatory compliance.
• The ability to connect regulators and state and local jurisdictions with the energy company’s operating platform.
• Access to simulated drills and training to prepare for regulatory tests.
To view outcomes, download the full case study below.